Connect LabAmazon Connect study

Charts

Lessons in each track

Foundations11Instance4Telephony5Contact flows6Lex V23Agent assist and agentic AI4Lambda3Routing6CCP and workspace4Profiles, cases, tasks4Channels and campaigns4Analytics6Security, quotas, price4Global Resiliency3Troubleshooting4Bridge4Integrations6Ecosystem17

These are counts of files and lessons in this repository. They are not traffic, revenue, or a quota.

Teaching points in each track

Foundations44Instance16Telephony20Contact flows24Lex V212Agent assist and agentic AI16Lambda12Routing24CCP and workspace16Profiles, cases, tasks16Channels and campaigns16Analytics24Security, quotas, price16Global Resiliency12Troubleshooting16Bridge16Integrations24Ecosystem68

These are counts of files and lessons in this repository. They are not traffic, revenue, or a quota.

Flow steps in each track

Foundations43Instance15Telephony20Contact flows24Lex V212Agent assist and agentic AI16Lambda11Routing24CCP and workspace16Profiles, cases, tasks16Channels and campaigns16Analytics24Security, quotas, price16Global Resiliency12Troubleshooting16Bridge15Integrations23Ecosystem67

These are counts of files and lessons in this repository. They are not traffic, revenue, or a quota.

Glossary terms in each track

Foundations13Instance2Telephony8Contact flows13Lex V26Agent assist and agentic AI13Lambda6Routing19CCP and workspace13Profiles, cases, tasks4Channels and campaigns9Analytics18Security, quotas, price9Global Resiliency4Troubleshooting2Bridge13Integrations7Ecosystem32

These are counts of files and lessons in this repository. They are not traffic, revenue, or a quota.

Practice questions in each track

Foundations92Instance35Telephony28Contact flows95Lex V218Agent assist and agentic AI29Lambda18Routing32CCP and workspace29Profiles, cases, tasks20Channels and campaigns25Analytics44Security, quotas, price93Global Resiliency16Troubleshooting198Bridge51Integrations21Ecosystem83

These are counts of files and lessons in this repository. They are not traffic, revenue, or a quota.

Diagram shapes

layers10path68split15bars4timeline1

These are counts of files and lessons in this repository. They are not traffic, revenue, or a quota.

Sources and go deeper