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These are study labels for this lab. They are not job requisitions, and they are not a biography.

• Flow reader: rooms on contact flows, modules, and error branches.
• Routing reader: queues, hours, profiles, priority, delay, and proficiency steps.
• Forecast reader: the interval, the published forecast, then the hiring or scheduling plan.
• Quality reader: the analytics block, then an evaluation form.
• Telephony reader: number types, ports, and the CCP media path.
• Bridge reader: the mapping room before a move from UCCE, Genesys, or Webex Contact Center.

There is no Amazon Connect specialty exam in the certification room. Confirm that on the current AWS Certification catalog before you pay for anything.