Call queue routing

Serial distribution for Queue routing methods. Overflow is a configured target.

Sources and go deeper

Same checked list as T07-R03-queue-routing-methods.html.

Set up a call queue — Microsoft Learn — last checked 2026-10.
Automatic call distributor — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant
Interactive voice response — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant
Microsoft Teams blog index — Community — last checked 2026-10. Community index for the Microsoft Teams blog. This is the index, not a claim that a post discusses this room

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