Call queue routing

Sources and go deeper

Same checked list as T20-R07-which-control-failed.html.

• Overview of unified routing — Microsoft Learn — last checked 2026-10.
• Assignment methods for unified routing — Microsoft Learn — last checked 2026-10.
• Overview of forecasting — Microsoft Learn — last checked 2026-10.
• Configure quality and coaching — Microsoft Learn — last checked 2026-10.
• Configure Teams Phone in the voice channel — Microsoft Learn — last checked 2026-10.
• Microsoft Teams — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant

sources.json