Sister system
Analytics
Each platform has a counter. The counter is useless until you know which identifier it counts.
- UCCE and CUIC. The call type is the report bucket. A skill-group report answers a different question.
- CUCM CDR and CMR. Call detail has to be enabled. A perfect SIP ladder with CDR off leaves no historical row.
- Teams Call Quality Dashboard. CQD is for media quality across calls, not for one user's SIP trace.
- Webex Control Hub. Calling analytics describe Webex Calling. They do not describe a CUCM phone that never moved.
Troubleshooting
If the wallboard says zero calls and the agents are talking, the feed or the report filter is wrong. Check the interval timezone and the queue id before you restart anything.