Sequence

Fundamentals to advanced

Do not start at the contact center. A queue makes no sense until you can say which leg failed.

1. Registration and the basic call, then offer and answer.
2. Dial plan, hunt, hold, transfer, voicemail.
3. CUBE, PSTN, MRA, one-way audio, SRTP.
4. Webex local gateway, Teams Direct Routing, migration.
5. Emergency and QoS.
6. UCCE, Webex Contact Center, then the ecosystem.
7. Cases, the quiz, and the 580-section campus.

Certification names and dates are on the certifications page. They are a map of exams, not a promise that this lab covers an exam blueprint.