Routing words that survived contact

• Wikipedia's CTI article says the term covers desktop efficiency and server functions such as automatic call routing.
• A contact center, on the call centre article, adds channels beyond voice.
• Zoom names voice, video, and chat for consumers.
• Talkdesk's forecast API talks about queues and time intervals.
• A queue's exact configuration object was not opened for all three vendors.

These are study notes, not vendor documentation and not legal advice. learning-only student project. https://cyphermonkeylabs.com/#contact https://github.com/CypherMonkeyLabs https://linktr.ee/cypherMonkey