Workforce management, the general word

• Wikipedia defines workforce management as a process to optimize productivity, competency, and engagement.
• It says the process generally uses software rather than only a spreadsheet.
• Activities named there include forecasting and scheduling.
• Zoom's navigation lists Workforce Management under Zoom CX.
• Talkdesk has a Workforce Management product named on its WFM API pages.

These are study notes, not vendor documentation and not legal advice. learning-only student project. https://cyphermonkeylabs.com/#contact https://github.com/CypherMonkeyLabs https://linktr.ee/cypherMonkey