ZTA LabFree University

T10 · T10-R30 · CRM and AI bridges

AI agents across three vendors

An AI agent in a contact center can mean a virtual responder, an assistant beside a human, or a navigation label. Write which one. Zoom's virtual agent guide is a chat SDK. Avaya's Tandem Care sentence is shared context between humans and AI. Talkdesk's title is a company positioning line. They are not one architecture.

ExportSVGFlowSheet

Learn it in 5 minutes

  • Zoom Virtual Agent has a developer SDK for chat on web, Android, and iOS.
  • Android and iOS need a Zoom Virtual Agent license, on that guide.
  • Zoom's API navigation lists AI Companion (retired).
  • Avaya's Tandem Care line says humans and AI work together with shared context.
  • Talkdesk's home title includes AI customer experience automation. The docs index does not, in the lines read, define an agent runtime.

Visual

AI agents across three vendors AI. Teaching sketch. Confirm a live system. Virtual Agent Tandem Care Talkdesk AI Retired label Names come from pages opened in 2026-10. A missing name stays confirm.

Count the boxes: 4. Each label is a name from a page or a study label marked on the drawing.

Flow

AI agents across three vendors Caller SIP Called session setup session setup RTP, not required to hairpin Teaching sketch from RFC 3261 and RFC 3550. Not a packet capture.

What is going on

An AI agent in a contact center can mean a virtual responder, an assistant beside a human, or a navigation label. Write which one. Zoom's virtual agent guide is a chat SDK. Avaya's Tandem Care sentence is shared context between humans and AI. Talkdesk's title is a company positioning line. They are not one architecture.

The retired label on Zoom's API page is a warning about names. Confirm the current assistant before you teach a click path.

No page opened here describes a hidden prompt, a jailbreak, or a way to bypass a vendor control. This lab will not add one.

Worked example

Three cards: Zoom Virtual Agent (SDK plus a license sentence), Avaya Tandem Care (shared context), Talkdesk (title line only). Add AI Companion (retired) as a Zoom naming caution.

Quiz

1. Zoom's API reference lists AI Companion as retired.

2. Tandem Care and Zoom Virtual Agent are documented as the same SDK.

Ecosystem

Sister pieces sit on the ecosystem page: the glossary, the mind map, the integration map, and the bridges.

  • Virtual Agent — Zoom's chat SDK product in the developer guide that opened.
  • Tandem Care — Avaya's sentence about humans and AI sharing context.

Config. Write the vendor, the page, and whether a license sentence exists.

Troubleshooting. If a demo uses a retired name, update the name before you debug the bot.

Bridge. The sibling AI lab is a separate course. It is not a Zoom, Talkdesk, or Avaya feature.

Mind map, sister technologies, and future hooks live on the ecosystem page.

Sources and go deeper

Opened 2026-10. A row marked confirm has no link, because that page was not verified.

sources.json Markdown