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T2 · T2-R06 · Zoom Contact Center

Zoom Virtual Agent, and the license line

Virtual Agent is a Zoom CX name. The guide you opened is a developer guide for deploying chat, not a staffing model. People and the virtual agent can both be called agents. Write virtual when you mean the SDK.

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Learn it in 5 minutes

  • The Virtual Agent developer guide shows an SDK for web, Android, and iOS.
  • Users can chat with the agent from a web page or a mobile device.
  • The guide lists actions such as open, close, send messages, or hide a modal.
  • Android and iOS SDKs require a Zoom Virtual Agent license, on the page that opened.
  • A license price is not on that page.

Visual

Zoom Virtual Agent, and the license line Virtual. Teaching sketch. Confirm a live system. Web Android iOS License Names come from pages opened in 2026-10. A missing name stays confirm.

Count the boxes: 4. Each label is a name from a page or a study label marked on the drawing.

Flow

Zoom Virtual Agent, and the license line Caller SIP Called session setup session setup RTP, not required to hairpin Teaching sketch from RFC 3261 and RFC 3550. Not a packet capture.

What is going on

Virtual Agent is a Zoom CX name. The guide you opened is a developer guide for deploying chat, not a staffing model. People and the virtual agent can both be called agents. Write virtual when you mean the SDK.

The license sentence is narrow: Android and iOS SDKs need a Zoom Virtual Agent license. The page does not say what the web SDK requires beyond the guide itself. Do not extend the sentence.

AI Expert Assist is a different navigation label on the Contact Center product page. This room does not merge the two names.

Worked example

A mobile app wants the virtual agent. Write license required, because the page says so for Android and iOS. A web modal wants open and close. Write those verbs from the guide. Leave price as confirm.

Quiz

1. Android and iOS Virtual Agent SDKs require a license, according to the guide.

2. The guide publishes the license price.

Ecosystem

Sister pieces sit on the ecosystem page: the glossary, the mind map, the integration map, and the bridges.

  • Zoom Virtual Agent — The Zoom CX product whose developer guide describes a chat SDK for web and mobile.
  • Virtual Agent license — The license the guide says you must have for the Android and iOS SDKs.

Config. Record the platform (web, Android, or iOS) and whether the page attached a license sentence.

Troubleshooting. If mobile chat will not initialize, check the license sentence before you rewrite the web sample.

Bridge. Consumers chat. Human agents are the Contact Center role. The virtual agent is a third box until a flow page joins them.

Mind map, sister technologies, and future hooks live on the ecosystem page.

Sources and go deeper

Opened 2026-10. A row marked confirm has no link, because that page was not verified.

sources.json Markdown