Skills
The tab is named backwards on inbound
Queues, the awkward tab name, pools, levels, Default, and the scoreboard.
Skills routing ยท practice ยท 12 min full read
Outbound campaigns take skills on the Skills tab. Inbound and autodial take them on a tab named Outbound Skills. The skill topic says this in one paragraph. People miss it because the word outbound sits on an inbound campaign.
- Memorize the awkward tab name
- Check it before the trunk
If the right people are Ready and the queue is still empty, look at the tab before you look at the carrier.
Read the words on the screen.
Two campaigns
Write the tab name under each.
- Inbound
- Outbound
- Autodial
Inbound and autodial match.
- Inbound tab? Outbound Skills.
- Ready but wrong tab? No offer.
- Autodial? Same tab as inbound.
- Where documented? Skill groups topic.
- Skill groups. vendor. last checked 2026-10.
- RFC 3261, SIP: Session Initiation Protocol. rfc. last checked 2026-10.
Glossary. Disposition: The outcome code on a call. Final disposition stops the other numbers on that record for the campaign. List dialing modes
Sister technologies. Five9 ITSP. One of three SIP stories. The others are your ITSP to Five9 SBCs, or a gateway. Technical requirements PDF
Config. Write the tab name under each.
Troubleshooting. The skill is on the Skills tab. Use Outbound Skills.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.