Workforce engagement

The workforce page says Five9 offers WEM natively and also partners with vendors such as Verint so a customer can fit the suite they already run. It says Five9 manages installation

WFM, in the product language, is how you staff to the work: schedules, intraday changes, adherence. It is not the dialer mode and not the service level target, though it exists so

The product page describes multi-channel evaluations, desktop monitoring, and automated scoring. The desktop page says agents can review evaluations without leaving Plus. That is Q

The data sheet and the product page put interaction analytics and customer surveys next to QM and WFM. Analytics is how you see topics across many calls. A survey is how the custom

The retention page says VCC audio recordings are kept for the sooner of 30 days or a successful SFTP or FTP offload, or as the contract says. E911 call recordings are listed at 30

The desktop page's point is that schedules, adherence, time off, shift bidding, and evaluations are reachable in Plus and, through connectors, in the CRM. A second password for WEM

This lab has no live WEM tenant. You cannot approve a real time-off request here. You can say which product page promised the button, which retention clock will delete the evidence