WEM
Recordings expire
Native WEM and Verint, the roster, quality, surveys, and the recording clock.
Workforce engagement ยท advanced ยท 12 min full read
The retention page says VCC audio recordings are kept for the sooner of 30 days or a successful SFTP or FTP offload, or as the contract says. E911 call recordings are listed at 30 days. Agent data is 60 days. Campaign state is 120 days. Disabled domains are listed at 120 days after closure. DIDs and toll-free numbers are listed at 90 days after closure.
- Plan the offload
- Do not promise a recording past the clock
If you need a call from last quarter, the offload had to succeed. A failed SFTP job is a silent deletion clock. QM cannot score what is already gone.
Confirm the live page. Contracts can override.
Name the clock
For one complaint you may need in 45 days, say where the file must be.
- Not only in VCC
- On the offload
- Checked for success
The plan does not say 'it will still be there'.
- VCC audio rule? 30 days or successful offload, or the contract.
- Failed copy? The clock continues.
- E911 audio? 30 days on that page.
- Agent data? 60 days on that page.
- Data retention. vendor. last checked 2026-10.
- Enhanced 9-1-1. wikipedia. last checked 2026-10.
- confirm. Contracts can override the published table. Read the agreement for the domain you are in. last checked 2026-10.
Glossary. Web Connector: Opens a URL. Not the same object as a Plus adapter. APIs and SDKs
Sister technologies. GenAI Studio. Prompts and knowledge. Agent Assist summaries are the initial consumer the page names. GenAI Studio
Config. For one complaint you may need in 45 days, say where the file must be.
Troubleshooting. Offload has been failing since February. Restore the offload and tell legal the truth.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.