Track
Instance
Every number, user, and flow lives in one instance in one Region. Get this wrong and the rest of the design has no home.
4 rooms. Open one, then use its quiz.
Create the instance on purpose
The instance is the tenancy boundary for users, flows, and numbers. An accidental second instance splits reports and identity.
SAML attributes that make a user real
A successful SAML login that lands without a routing profile is a user who cannot take a contact.
CloudFormation, CDK, and Terraform
Clicking the console does not review. A stack does.
Prompts, statuses, and the small quotas
The limits that surprise people are the ones marked not adjustable.
Sources and go deeper
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
- Configure SAML with IAM for Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- What is Connect Customer? - Amazon Connect Customer AWS docs. last checked 2026-10
- RFC 8446: The Transport Layer Security (TLS) Protocol Version 1.3 | RFC Editor RFC. last checked 2026-10
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- Amazon Web Services - Wikipedia Wikipedia. last checked 2026-10
- Connect Customer Flow language - Amazon Connect AWS docs. last checked 2026-10
sources.json (instance-create) sources.json (instance-identity) sources.json (instance-iac) sources.json (instance-prompts)