Track
Profiles, cases, tasks
A contact ends. A case, a task, and a profile are how the next person continues it.
4 rooms. Open one, then use its quiz.
Profiles are the customer, not the contact
The contact ends. The profile is how the next contact knows who called.
Cases survive the transfer
A case is the issue. Contacts are the attempts to close it.
Tasks are the channel with no audio
A promise to call back, a form to review, and a follow-up are tasks. They have quotas and an expiry.
One customer, three objects
Profile, case, and contact answer different questions. Collapsing them makes reporting lie.
Sources and go deeper
- Amazon Connect Customer Pricing Appendix - AWS AWS docs. last checked 2026-10
- Use Connect Customer Customer Profiles - Amazon Connect Customer AWS docs. last checked 2026-10
- What is Connect Customer? - Amazon Connect Customer AWS docs. last checked 2026-10
- Customer relationship management - Wikipedia Wikipedia. last checked 2026-10
- AWS History and Timeline regarding Amazon Connect - Overview, Functions, Features, Summary of Updates, and Introduction to Amazon Connect Customer | hidekazu-ko community. last checked 2026-10
- Connect Customer service quotas - Amazon Connect Customer AWS docs. last checked 2026-10
sources.json (rec-profiles) sources.json (rec-cases) sources.json (rec-tasks) sources.json (rec-join)