VCC admin
Do-not-call is a list, and a module
Clients, permissions, skills, prompts, DNC, and the PCs that drop calls.
VCC administration ยท practice ยท 12 min full read
Outbound product material lists DNC list management with time-zone rules and Certified Caller as compliance tools. Inside the IVR, Set DNC is a real module in the modules chapter. A spoken 'remove me' path should hit that module, not a note in a disposition comment.
- Use the Set DNC module
- Do not confuse it with a disposition label
A disposition called DNC is not the same object as the Set DNC module. Use both only if you know which system each one updates. This lab does not pretend they are automatically the same switch.
Do not assume a comment field updates the DNC list.
Draw the path
Sketch Menu to Set DNC for a removal request.
- Add the branch
- Name the module
- Say what you will not trust a comment to do
The path hits Set DNC.
- IVR module? Set DNC.
- Is a disposition the same? Not documented as the same object.
- Report category? Do Not Call Reports.
- Product grouping? With time-zone rules and Certified Caller.
- IVR modules. vendor. last checked 2026-10.
- Outbound product page. vendor. last checked 2026-10.
- Generating standard reports. community. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
- confirm. Public pages do not spell out, in one paragraph, whether a custom disposition named DNC writes the same list as the Set DNC module. Confirm in your domain. last checked 2026-10.
Glossary. Power: A configured number of calls per agent, with an abandon throttle. Dialer product page
Sister technologies. GenAI Studio. Prompts and knowledge. Agent Assist summaries are the initial consumer the page names. GenAI Studio
Config. Sketch Menu to Set DNC for a removal request.
Troubleshooting. Agents type DNC in a note. The list still dials those numbers. Add Set DNC on that branch.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.