CRM and CTI
Zoom Phone and Teams are on the same API page
Named adapters, the CTI API, and the Salesforce and ServiceNow details this check would not guess.
CRM and CTI integrations ยท advanced ยท 12 min full read
The APIs page also lists pre-built integrations with Zoom Phone and Microsoft Teams. It says those connections are so agents can reach someone to resolve a question or consult an expert. That is a UC story, not a CRM adapter.
- Keep UC names off the CRM list
- Quote over 55 as their count
The same page says the partner app marketplace has over 55 partner solutions. Over 55 is the page's count. This lab did not open the marketplace and did not recount it. REST, on the same page, is how it describes access for agents, administrators, supervisors, and reporting users.
Both are prebuilt. They are not the same job.
Sort four icons
CRM or UC.
- Salesforce
- Zoom Phone
- Teams
- Zendesk
The UC pair is Zoom Phone and Teams.
- Zoom Phone? A prebuilt UC integration.
- Teams? Same kind of line.
- Over 55? Their count, not a recount.
- REST users? Agents, administrators, supervisors, reporting users.
- APIs and SDKs. vendor. last checked 2026-10.
- confirm. This lab did not open the partner marketplace, so over 55 is the API page's sentence and not a fresh count. last checked 2026-10.
Glossary. Reporting role: Required, with a reporting permission, before standard reports appear. Generating standard reports
Sister technologies. GenAI Studio. Prompts and knowledge. Agent Assist summaries are the initial consumer the page names. GenAI Studio
Config. CRM or UC.
Troubleshooting. The page did not say they do the same job. Undo the swap.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.