Charts

These bars are teaching order from the track notes. They are not traffic and not prices.

Charts HTML

Identity before dial toneDirectory · Entra IDDomain · VerifiedLicense · AssignedPolicy · Granted
Order of operations, not a volume. Counts in this drawing are teaching order, not customers.
Separate purchasesTeams Phone · User PSTNCalling Plan · Microsoft carrierAudio Conferencing · Meeting dial-inResource account · Voice app
Each bar is a distinct license family, not a price. Counts in this drawing are teaching order, not customers.
Read, then changeRead · Get-Create · New-Change · Set-Assign · Grant-
Sequence of a safe change. Counts in this drawing are teaching order, not customers.
DSCP values from the QoS articleAudio · EF 46Video · AF41Share · AF21Signaling · CS5
Bar length is the DSCP mark, not a traffic volume. Counts in this drawing are teaching order, not customers.
Who carries the callCalling Plan · Microsoft operatesOperator Connect · Carrier operatesPhone Mobile · Mobile operatorDirect Routing · You operate the SBC
Teaching weight of how much you operate. Counts in this drawing are teaching order, not customers.
First match, then routeNormalize · Dial planUsage · Policy orderRoute · RegexGateway · SBC priority
Teaching sequence. Counts in this drawing are teaching order, not customers.
Voice app, not a userResource account · IdentityAttendant · MenuQueue · AgentsOverflow · Timeout
Required objects. Counts in this drawing are teaching order, not customers.
Location before the carrierTrusted IP · EdgeSubnet · SiteAddress · CivicRoute · SBC or Microsoft
Teaching sequence for a site. Counts in this drawing are teaching order, not customers.
Two media pathsProcessor · DefaultBypass · Same siteSIP Gateway · AnalogRoom · Own SKU
Path choice, not a quality score. Counts in this drawing are teaching order, not customers.
Certified or unsupportedCertified list · MicrosoftVendor guide · Release you runFirewall · Current rangesFailover · Rehearsed
Shared gate, then vendor detail. Counts in this drawing are teaching order, not customers.
Handshake before INVITETLS version · 1.2+Name · SAN matchesTrust · Public CAOPTIONS · 200 OK
Failure order. Counts in this drawing are teaching order, not customers.
Scope the evidenceOne call · Call AnalyticsBuilding · CQDTrunk · OPTIONSLadder · SBC trace
Which tool, not a made-up rate. Counts in this drawing are teaching order, not customers.
AB-250 skill weights, low end of the published rangeDeploy · 15–20%Channels · 30–35%Agents and AI · 10–15%Work distribution · 10–15%Rep experience · 15–20%Analytics · 10–15%
Study guide accessed 14 October 2026. Ranges are wider than the bar. Counts in this drawing are teaching order, not customers.
Three models on LearnConnect · SBCExtend · Graph and clientUnify · ACS-native
Current names as of 14 October 2026. Counts in this drawing are teaching order, not customers.
IVR as eventsAnswer · ConnectedPlay · PromptRecognize · DTMF or speechTransfer · Human
Teaching sequence of one call. Counts in this drawing are teaching order, not customers.
Status on 14 October 2026MS-700 · Still live, no replacementAB-250 · Contact centerAB-210 · In beta, successor to MB-280AZ-900 · FundamentalsSC-900 · Updates 21 Oct 2026MB-280 · Retired Jul 31 2026
3 means a live target, 2 means in beta, 1 means retired. Not a difficulty score. Counts in this drawing are teaching order, not customers.
Sister systemsRecording · Policy botWFM · Queue intervalsE911 · LocationPower BI · After CQDCRM · Screen popAgent · With escape
Each bar is a system that must not be confused with Teams Phone itself. Counts in this drawing are teaching order, not customers.
Bridge orderCTI · Name the seamDynamics · ACS voice channelTeams number · Resource accountSalesforce · Partner telephony
Teaching sequence. Not a customer count. Counts in this drawing are teaching order, not customers.
Pages openedDynamics · Voice channelTeams · Three modelsAmazon · Connect CustomerGoogle · CCAI docsSalesforce · Partner Contact Center
Each bar means a page was opened. Length is not a rank. Counts in this drawing are teaching order, not customers.
Three controlsClassify · Rules or modelsAssign · Queue methodForecast · Volume and AHTEvaluate · Indicator or guardrail
Teaching order. Not a staffing target. Counts in this drawing are teaching order, not customers.

Sources and go deeper

Opened 2026-10. A row marked confirm did not open.