Track 19
Microsoft, Amazon Connect Customer, and Google CCAI, described only from pages this lab opened.
You can name the product as the opened page names it, and you can say what those pages do not decide.
Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.
The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.
Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.
A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.
Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.
Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.
Chapter list. Each room keeps its own sources.json.
Room files: T19-R01-a-comparison-with-no-winner T19-R02-what-the-microsoft-pages-name T19-R03-amazon-connect-customer T19-R04-ccai-platform-and-the-gecx-rename T19-R05-documented-differences-only T19-R06-what-these-pages-do-not-decide
