Track 18
Dynamics 365 voice and Salesforce Voice each document a bridge from the call to the CRM record.
You can say which app notifies the representative, and which identifier should join the call to the record.
Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.
The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.
Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.
A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.
Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.
Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.
Chapter list. Each room keeps its own sources.json.
Room files: T18-R01-what-cti-names T18-R02-the-dynamics-voice-channel T18-R03-teams-phone-into-the-voice-channel T18-R04-the-resource-account-and-the-number T18-R05-salesforce-voice-and-partner-contact-center T18-R06-amazon-connect-and-partner-telephony T18-R07-the-call-to-record-seam
