00 · Header

Three AI names in Webex Contact Center

T10-R01. Fundamentals for the AI chapter. The Assistant is a desktop add-on. Studio agents attach to voice with Virtual Agent V2. Virtual Agent–Voice is also the name of the third-party IVR connector article. [cite:10] [cite:11] [cite:13]

01 · TL;DR

Five lines, then why it matters

• nvvv1zb, header October 06, 2026, is the Cisco AI Assistant article: summaries, wellness, transcripts, Auto CSAT, topics, Real-time Assist, and sentiment. [cite:10]
• s0qro1 says you create agents in AI Agent Studio, then integrate them. Autonomous voice is limited to specific customers. [cite:11]
• n6gaghu says Virtual Agent–Voice integrates the IVR with third-party cloud AI, and it sends Webex AI Agent voice setup to s0qro1. [cite:13]
• T8-R05 already holds the long Assistant-versus-agent room. This track is the path from fundamentals to the voice and digital edges.

02 · Map

Do not swap the names

If the icon is missing, you are in the Assistant article. If the flow activity is Virtual Agent V2, you are in s0qro1. If the connector is a third-party CCAI service, you are in n6gaghu. [cite:10] [cite:11] [cite:13]

03 · Core

What the opened pages say

The Assistant page lists AI-generated summaries, wellness breaks, real-time transcripts, Auto CSAT, Topic Analytics, Real-time Assist, and sentiment analysis, plus a privacy section. [cite:10]

s0qro1 is the end-to-end integration after the agent exists in Studio. It has a voice half and a digital half. [cite:11]

n6gaghu’s first job is third-party Virtual Agent–Voice. The page tells you to use the AI-agents article when the voice agent is a Webex AI Agent. [cite:13]

The Studio administration guide ncs9r37 is the build guide s0qro1 points to for scripted and autonomous setup. This room does not paste unpublished caps from memory. [cite:12]

04 · Ecosystem

Ecosystem and sister technologies

Cisco AI Assistant

The desktop capability described on nvvv1zb. [cite:10]

AI Agent Studio

Where scripted and autonomous agents are created before s0qro1 attaches them. [cite:11]

Virtual Agent V2

The Flow Designer activity for speech-based AI conversations. [cite:11]

Virtual Agent–Voice

The IVR integration with third-party cloud AI on n6gaghu. [cite:13]

Sister-technology matrix

Integration edges

05 · Flow

Order of operations

1. Say which of the three names you mean.
2. Open only that article.
3. If the design uses a third-party bot and a Webex AI Agent, draw two boxes.

06 · Config

Clicks the articles print

• No single toggle turns on all three. [cite:10] [cite:11] [cite:13]

07 · Limits

Limits the articles state

08 · Trouble

Trouble

09 · Self-question

Oral ladder

10 · Lab

Read it back

• Label three boxes: Assistant, Studio agent, third-party Virtual Agent–Voice.
• Draw an arrow only where an opened article describes one.

11 · Quiz

Quiz

12 · Audio

Read-along uses the page

13 · Interview

Oral-ready

30 seconds. Assistant, Studio agent, and third-party Virtual Agent–Voice are three articles. I do not merge them. [cite:10] [cite:11] [cite:13]

2 minutes. The Assistant page is summaries and desktop help. Studio agents join a voice flow through Virtual Agent V2, and autonomous voice is not generally available to every customer on that page. The third-party connector has its own article. [cite:11] [cite:13]

14 · Citations

Ledger

Opened 2026-10. Mirrors cites/T10-R01.md.

1. Get Started with AI Quality Management, help.webex article nvtdfxk, header July 24, 2026. Paid add-on. English only in the FAQ on that page. Auto CSAT and real-time transcriptions are included in the AI Quality Management SKU.
2. Cisco AI Assistant for Webex Contact Center, help.webex article nvvv1zb, header October 06, 2026. Summaries, wellness breaks, real-time transcripts, Auto CSAT, Topic Analytics, Real-time Assist, and sentiment analysis are named on the page.
3. Use AI agents for customer interactions, help.webex article s0qro1, header August 25, 2026. Virtual Agent V2 outcomes Handled, Escalated, and Errored. Autonomous voice is limited to specific customers. Six digital channels. Custom events are voice only. onTimeOut: the agent has not responded in not more than 15 seconds.
4. Webex AI Agent Studio Administration guide, help.webex article ncs9r37, opened 2026-10. The page is the Studio administration guide. This chapter does not copy limits that were not in the opened body beyond the guide’s existence and the integration steps s0qro1 points at it for.
5. Configure Virtual Agent-Voice, help.webex article n6gaghu, header July 17, 2026. The page says Virtual Agent–Voice integrates the IVR with cloud-based AI services from third-party vendors, and it points Webex AI Agent voice setup to the use-AI-agents article.
6. Bring your own virtual agent, developer.webex.com, opened 2026-10. This chapter does not quote a payload from that page.

15 · Re-engineer later

Open

• Studio numeric caps stay in T8-R05 when that room quotes ncs9r37. This track repeats a cap only when this pass’s opened body printed it.