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Canon / Ecosystem Map

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Ecosystem Map

One curriculum mind map for all eleven tracks, then a cross-lab concept map. The concept map is orientation only. A peer cell is a label beside Webex. It is not feature parity, and it is not a design you can build from.

Open the university atlas Calling, Contact Center, Meetings, Devices, Control Hub, WFM, recording, E911, analytics, and AI agents, with animated diagrams.

Orientation only Webex cells cite a help article, a developer page, or a Cisco Live deck. Peer columns stay orientation only. Cisco does not publish a Webex versus Microsoft, Amazon Connect, or Genesys parity matrix on help.webex.com. Documented calling migrations are Unified CM and BroadWorks/BroadCloud. All 78 rooms are written. An open fact inside a room stays marked TODO-verify. Nothing on this page is public.

T1 T2 T3 T4 T5 T6 T7 T8

Master mind map

This drawing is the study map: eleven tracks, 78 written rooms, and the sister themes those rooms carry. It is not a Cisco architecture diagram of one cloud.

Mermaid mind map (no engine is loaded; the SVG above is the picture) 
mindmap
  root((CypherWebex Canon))
    T1 Control Hub
      T1-R01–R07 written
    T2 Webex Calling
      T2-R01–R08 written
    T3 WxCC multi-tenant
      T3-R01–R09 written
    T4 WxCC Enterprise
      T4-R01–R10 written
    T5 Dedicated Instance
      T5-R01–R06 written
    T6 Migrations
      T6-R01–R08 written
    T7 SIP and queues
      T7-R01–R07 written
    T8 Flows and APIs
      T8-R01–R08 written

Studio asset still required: assets/diagrams/hub/eco.svg. The inline SVG is what renders today.

Cross-lab concept map

Orientation only Columns are Webex, Microsoft, Amazon Connect, and Genesys because that is the comparison drawn on this map. Microsoft Dynamics 365 Contact Center is not Cisco’s “CRM connector for Microsoft Dynamics 365.” Amazon Connect is a contact-center product, not a drop-in name for Webex Calling. Read the Webex column. Do not build from the other three.
ConceptWebex, citedMicrosoftAmazon ConnectGenesys
Admin home Control Hub is the central interface for the organization, users, services, and usage analytics. Calling procedures sign in at admin.webex.com. [cite:1] [cite:2] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
People and sign-in Directory Connector is the Windows Active Directory sync you download from Control Hub. Org SSO maps an attribute to uid, which must match one of the user’s emails. Partner SSO uses mail, not uid. SCIM 2.0 is REST with no on-premises connector; groups are No on SCIM 1.1 and Yes on SCIM 2.0. [cite:3] [cite:4] [cite:5] Entra ID is a cited SCIM source for Webex. That does not make Teams admin the same console. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
Usage history Control Hub analytics: standard customers, 3 months; Pro Pack, 13 months. From 27 January 2026 the article says a Pro Pack date pick is 3 months at a time while 13 months of history remains. re-check. [cite:6] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
Cloud calling and PSTN Per location: Cisco Calling Plan, Cloud Connected PSTN, or premises PSTN on a Local Gateway. Registration trunks are up to 250 calls and CUBE only. Certificate trunks are for more than 250. Phones do not register through the gateway. [cite:7] [cite:8] Teams Phone is the peer label for calling, not for contact center. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Amazon Connect is a contact center, not a PBX analogue of Webex Calling. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
Emergency RedSky for enhanced Webex Calling emergency. RAY BAUM’S Act Phase 2 (January 2022) dispatch address for nomadic users. Phones and the app use port 443 to the two RedSky hosts. Kari’s Law (Public Law 115-127) requires an email notification, disabled by default, enabled under Services → PSTN & Routing → Settings. Test number 933 in the US and Canada does not alert public safety. [cite:9] [cite:10] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
Call recording (Calling) Select the provider in Control Hub before enabling users. Webex recordings: one year, 100 GB per organization, compliance officers. Dubber Go: 30 days, user access in the Dubber portal. Webhooks on resource telephony_calls include recordingStarting, recordingStarted, recordingPaused, recordingResumed, and recordingStopped, scope spark-admin:calls_read. Resource convergedRecordings means a Webex call was recorded for a user; serviceType is mandatory there. [cite:25] [cite:11] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
Contact center Multi-tenant Webex Contact Center: entry point, flow, queue, team, site, Control Hub onboarding, Analyzer from events. Cisco Live pairs this product with multi-tenant cloud and Webex Contact Center Enterprise with dedicated-instance cloud. re-check those decks. [cite:12] [cite:13] Dynamics 365 Contact Center is a Microsoft product name. Cisco’s Dynamics article is a CRM connector, not that product. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label for a contact center, not for Webex Calling. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
IVR and self-service Virtual Agent–Voice integrates the IVR with cloud AI through a CCAI connector. Named integrations: Dialogflow CX, Dialogflow ES, bring-your-own. BYO must escalate with AGENT_TRANSFER. [cite:14] [cite:15] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
CRM screen pop Salesforce connector is Lightning only. Dynamics connector: CIF 1 for single-session, CIF 2 for multi-session, on-premises Dynamics unsupported. ServiceNow launches Desktop from inside ServiceNow. Chat and email are not supported on these connectors. [cite:16] [cite:17] [cite:18] The cited Microsoft surface here is Dynamics 365 as a CRM that Cisco connects to. Teams or Dynamics 365 Contact Center behavior is TODO-verify. Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
Agent assistance AI Assistant is a Control Hub add-on: summaries, wellness breaks, Auto CSAT, real-time transcription, Real-Time Assist. WFO Agent Assist, on the agent what’s-new page, is a schedule assistant in 59 languages. WFO SKUs in py6u9h are scoped to Enterprise, CCE, and CCX. Multi-tenant applicability is TODO-verify. [cite:19] [cite:20] [cite:21] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]
Legacy bridge CUCM and UCCE are the legacy platforms the Canon’s migration track will study. Field mapping is TODO-verify. Endpoint registration is not proxied through a Local Gateway. [cite:8] Dedicated Instance contact-center interop requires certificate trunks. [cite:22] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] Orientation label only. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24] No Genesys-to-Webex migration crosswalk is published on help.webex.com. No parity matrix is published on help.webex.com. Cisco’s documented calling migrations are Unified CM and BroadWorks/BroadCloud. [cite:23] [cite:24]

Chapters added for workforce, AI, and bridges

T1 through T8 stay in the drawing above. T9, T10, and T11 are the new chapters. Counts on this page say 78 written rooms.

Glossary additions

These terms are also in the glossary index, each pointing at the room that defines it.

Sister technologies for the new chapters

SisterWhat openedRoom
Webex WFO basic packagesScheduling, forecasting, evaluation. nmzg380.T9-R02
AI Quality ManagementPaid add-on, English only for now on the FAQ. nvtdfxk.T9-R04
AI Agent StudioBuild, then attach with Virtual Agent V2 or the Connect node. s0qro1.T10-R02
Third-party Virtual Agent–VoiceA different article from Studio. n6gaghu.T10-R01
Dedicated InstanceContact-center models, 60 ms, certificate trunks. nmhk7ve.T11-R03

Integration map

FromToWhat the opened page allowsRoom
Unified CMWebex Calling multi-tenantLocal Gateway bridge, or a full move. nbedetf.T11-R01
Dedicated InstanceWebex Contact CenterCertificate trunk and a G.711 then OPUS codec list. nmhk7ve.T11-R03
Unified CCXWebex Contact CenterDiscovery jar and bulk CSV, 5000 rows. 0hd75db.T11-R04
Webex CCE admin portalAnother Webex CCE tenantTenant data tool. Not a foreign PBX. n2puc5z.T11-R04
Studio agentVoice or six digital channelsVirtual Agent V2, or the Connect AI Agent node. s0qro1.T10-R04

Future hooks

  • Ordering guides named by the WFO article. Confirm. No address until that page is opened.
  • The supported-voices article named by the AI-agent guide. Confirm.
  • A Cisco page that names Amazon Connect, Genesys, Five9, or NiCE as a Webex importer. None of the Cisco pages opened for T11 did. The sibling labs are the study rooms until that page exists.
  • Re-open s0qro1 before you repeat the six channels or the autonomous-voice limit. Header on the opened copy: August 25, 2026.

Sibling labs

These addresses opened in October 2026. Each line is what that page said about itself.

  • UC Lab — SIP, CUCM, CUBE, UCCE, and a careful move toward Webex Calling.
  • AI Lab — programming, models, retrieval, agents, and voice. Not a Webex SKU.
  • Amazon Connect — flows, queues, and study notes that mention Cisco, Genesys, and Webex bridges.
  • Microsoft Voice — Teams Phone, Operator Connect, Direct Routing, and Dynamics 365 Contact Center.
  • Five9 — a student’s open lab. Citations stay on that site.
  • Genesys Cloud — Architect, bullseye routing, and BYOC. The page says it does not sign in.
  • NICE CXone — Contact Path, independent study, not affiliated with NiCE.
  • SIP Universe — SIP from the first INVITE through media.

How to use this page

  • Open the draft room’s Ecosystem section before you treat a sister system as in scope. This page does not repeat every failure row.
  • Open T4-R01, T6-R02, and T8-R01 for Enterprise, the Unified CM migration, and Flow Designer. Other rooms on those tracks stay planned.
  • Keep the orientation banner. Peer cells cite the absence of a parity matrix.

Citations

Retrieved 2026-10-14. Same articles as the pilot ledgers. No public Drive links.

  1. Control Hub — help.webex — article nuylwki — help.webex.com article nuylwki.
  2. Configure Webex Calling for your organization — help.webex — article njvdjf2 — help.webex.com article njvdjf2. Used here for the admin.webex.com sign-in.
  3. Deployment Guide for Directory Connector — help.webex — article zqvufbb — help.webex.com article zqvufbb.
  4. Single Sign-On Integration in Control Hub — help.webex — article lfu88u — help.webex.com article lfu88u.
  5. SCIM 2.0 provisioning with a custom Webex app in Entra ID — help.webex — article 3211gv — help.webex.com article 3211gv.
  6. Analytics for Your Cloud Collaboration Portfolio — help.webex — article n0rlwxe — help.webex.com article n0rlwxe.
  7. Get started with Local Gateway — help.webex — article t9xctu — help.webex.com article t9xctu.
  8. BRKCOL-2312 — Cisco Live 2025 — endpoint registration is not proxied through Local Gateway. ciscolive.com 2025 PDF. re-check.
  9. Enhanced emergency calling for Webex Calling — help.webex — article av6oo3 — help.webex.com article av6oo3.
  10. Configure emergency call notifications in Control Hub — help.webex — article nj0abhbb — help.webex.com article nj0abhbb.
  11. Manage call recording for Webex Calling — help.webex — article nhvl4hw — help.webex.com article nhvl4hw.
  12. Webex Contact Center Architecture — help.webex — article utqcm7 — help.webex.com article utqcm7.
  13. PSOCCT-1014 — Cisco Live 2024 — multi-tenant versus Enterprise portfolio framing. ciscolive.com 2024 PDF. re-check.
  14. Configure Virtual Agent-Voice in Webex Contact Center — help.webex — article n6gaghu — help.webex.com article n6gaghu.
  15. Bring your own virtual agent — developer.webex — developer.webex.com bring-your-own-virtual-agent. AGENT_TRANSFER is mandatory in that guide.
  16. Integrate Webex Contact Center with Salesforce (Version 2-New) — help.webex — article dyidod — help.webex.com article dyidod.
  17. Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version 2-New) — help.webex — article n1lsqvu — help.webex.com article n1lsqvu.
  18. Integrate Webex Contact Center with ServiceNow (Version 2-New) — help.webex — article ny83tx0 — help.webex.com article ny83tx0.
  19. Enable AI Assistant features in Control Hub for Webex Contact Center — help.webex — article n9lk3t6 — help.webex.com article n9lk3t6.
  20. What’s new for agents in Webex Contact Center — help.webex — article n3v7ldh — help.webex.com article n3v7ldh. WFO Agent Assist note dated February 2, 2026 on that page.
  21. Webex WFO: Feature Specific SKUs — help.webex — article py6u9h — help.webex.com article py6u9h. Scoped by the article to Webex Contact Center Enterprise, Contact Center Enterprise, and Contact Center Express.
  22. Webex Dedicated Instance Contact Center integration — help.webex — article nmhk7ve — help.webex.com article nmhk7ve.
  23. Introduction, migrate Unified CM to Webex Calling — help.webex — article nbedetf — help.webex.com article nbedetf. Retrieved 2026-10-14.
  24. Migration from BroadWorks and BroadCloud to Webex Calling — help.webex — article n1ku0vfb — help.webex.com article n1ku0vfb. Retrieved 2026-10-14.
  25. Call Control webhooks — developer.webex — developer.webex.com calling call-control. telephony_calls recording events and scope spark-admin:calls_read. Events list: resource convergedRecordings, serviceType mandatory. Retrieved 2026-10-14. Also list events.

Sources and go deeper

Checked links were opened this month. A confirm row has no address because that page was not opened.