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08

โœจ T8

Flows, Integrations, Troubleshooting & Latest

Flow Designer, APIs, CRM patterns, triage method, and a versioned what's-new room.

Read T3-R01 and T8-R01. T8-R03 is APIs and Webex Connect. T8-R05 is AI Assistant and AI agents. Reading order on this page is a Canon choice, not a Cisco requirement.

T8 mind map
8 rooms
CodeRoomStatus
T8-R01Flow Designer Essentials
Activities, variables, events, and publish rules.
written
T8-R02Flow Design Patterns
Callback, after-hours, priority, and team-queue overflow.
written
T8-R03APIs, Webhooks & Webex Connect
Calling webhooks, contact-center tasks, and the Connect CPaaS.
written
T8-R04CRM Integrations
Salesforce, Dynamics 365, and ServiceNow connectors.
written
T8-R05AI in Webex Contact Center
AI Assistant, scripted and autonomous agents, as the articles describe them.
written
T8-R06Troubleshooting Methodology
Layered triage across products.
written
T8-R07Logs & Tools
Where to get evidence for each product.
written
T8-R08Latest Features Radar
Quarterly what's-new room, versioned.
written

Sources and go deeper

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Chapter notes (Markdown)