00 · Header
T8 · Build, integrate, operate
Latest features radar
What’s-new items with dates still on the pages retrieved 2026-10-14. Personalized AI Routing is quoted as what the page says it can help do. Retrieved 2026-10-14.
01 · Executive summary
Only the pages opened on October 14
- Webex Calling what’s new, header October 13, 2026: on October 13, DECT network logging is Standard or Debug. On October 7, toll-free and non-geographic numbers were listed for twelve countries. [cite:1]
- g1gtsdb, header October 07, 2026: non-geographic numbers are not supported with Cisco Calling Plans. Toll-free with Cisco Calling Plans is U.S. and Canada locations only. You cannot assign toll-free or restricted non-geographic numbers to a user, workspace, or virtual line. Inbound toll-free on Cisco Calling Plan needs license BCIBTFTN. [cite:2]
- The same Calling page: September 29, Auto Answer for users, workspaces, and virtual lines. September 28, caller name from organization contacts when the inbound PSTN call has no name. September 24, virtual lines on Cisco-managed third-party phones, not ATAs or DECT handsets. September 23, the voice portal is blocked during message deposit. [cite:1]
- Administrator contact-center what’s new, header October 08, 2026: AutoCSAT is a system-controlled dynamic skill. Bulk historical export from CX Data Lake is up to 36 months, beyond the 13-month Analyzer and Search API window when extended retention is enabled. [cite:3]
- Agent what’s new, header October 06, 2026: granular agent state covers Voice, Chat, Email, and Social, and the administrator controls it until October 29, 2026. [cite:4]
02 · Architecture map
Calling page, contact-center page, device note
Mermaid source (not rendered)
flowchart LR A --> B
03 · Core concepts
Dated sentences, not a roadmap
The October 7 country list is not a Cisco Calling Plan order form. g1gtsdb puts the Calling Plan limits next to toll-free and non-geographic numbers. [cite:1] [cite:2]
nv7abhz says authorized full administrators and Contact Center service administrators can request up to 36 months from supported repositories, beyond the 13-month Analyzer and Search API window when extended retention is enabled. This room does not merge that sentence with a Search API FROM/TO limit. [cite:3]
Personalized AI Routing “can help” optimize a custom KPI, reduce handle time, and increase CSAT. Those are the page’s claims about help, not a measured result printed as a number. [cite:3]
Granular agent states roll out to all Webex Contact Center customers on October 29, 2026. Enabling them is optional until then. If they turn on without rebuilt adherence groupings, real-time adherence reporting is interrupted. [cite:3] [cite:5]
Calling dates on the October 13 page
| Date | Item | Boundary | Cite |
|---|---|---|---|
| October 13, 2026 | DECT Standard or Debug | Whole network. Debug while diagnosing. May restart bases if other config is queued. | [cite:1] |
| October 7, 2026 | Twelve countries for toll-free and non-geographic numbers | Read g1gtsdb before you assign one. | [cite:1][cite:2] |
| September 29, 2026 | Auto Answer | Users, workspaces, and virtual lines. | [cite:1] |
| September 28, 2026 | Caller name resolution | Organization contacts, inbound PSTN calls that lack a name. | [cite:1] |
| September 24, 2026 | Virtual lines on third-party phones | Cisco-managed phones. Not ATAs or DECT handsets. | [cite:1] |
| September 23, 2026 | Voicemail deposit | Voice portal blocked. Star previously opened the portal and could lock the mailbox. | [cite:1] |
Contact Center items above the older month headings
| Item | What the October 8 admin page says | Cite |
|---|---|---|
| AutoCSAT | System-created dynamic skill for voice, digital, and task. No manual value. | [cite:3] |
| Personalized AI Routing | Can help optimize a custom KPI, reduce handle time, and increase CSAT. | [cite:3] |
| Bulk historical export | CX Data Lake, up to 36 months, past the 13-month Analyzer and Search API window when extended retention is enabled. | [cite:3] |
| WhatsApp and Facebook Messenger assets | Assign To Webex Connect, Webex Contact Center, or Contact Center Enterprise. Existing routing still uses Webex Connect Flow Builder by default. | [cite:3] |
| In-app messaging | Webex Connect Android and iOS SDKs, configured from chat assets. | [cite:3] |
| WFM adherence | New connector. Granular states for all customers on October 29, 2026. | [cite:3] |
One device announcement
04 · Ecosystem & sister technologies
Glossary, map, sisters, edges
Glossary
- October 13 logging
- DECT network level, Standard or Debug. [cite:1]
- October 7 list
- Armenia, Aruba, Azerbaijan, Botswana, Belize, Cambodia, Georgia, Guadeloupe, Guyana, Haiti, Moldova, Zambia. [cite:1]
- Non-geographic and Cisco Calling Plan
- Not supported, in g1gtsdb. [cite:2]
- Toll-free and Cisco Calling Plan
- U.S. and Canada locations only. [cite:2]
- BCIBTFTN
- The license g1gtsdb says to purchase before toll-free provisioning on Cisco Calling Plan. [cite:2]
- Assignment ban
- Toll-free and restricted non-geographic numbers cannot be the number of a user, workspace, or virtual line. [cite:2]
- Auto Answer
- September 29. Users, workspaces, virtual lines. A preferred device can be assigned. [cite:1]
- Caller name resolution
- September 28. Organization contacts fill a missing PSTN name. [cite:1]
- Third-party virtual line
- September 24. Not ATAs or DECT handsets. [cite:1]
- Star during deposit
- September 23 blocks the voice portal while a message is recorded. [cite:1]
- AutoCSAT
- System controlled. Do not assign the value by hand. [cite:3]
- 36 and 13
- Export window versus the Analyzer and Search API window named in the same sentence. [cite:3]
- Assign To
- Webex Connect, Webex Contact Center, or Contact Center Enterprise. [cite:3]
- Flow Builder default
- Existing routing continues to use Webex Connect Flow Builder by default. [cite:3]
- October 29, 2026
- Granular states become general for all customers. Optional until that date. [cite:3] [cite:4]
- W70 firmware
- 146.87.254.37. Time-issue fix. Announcement 2026-10-07. [cite:6]
Mind map
Mermaid source (not rendered)
mindmap
root((T8-R08))
Core
Sisters
Sister-technology matrix
| Sister | What it is | Why it matters here | Config touchpoint | Typical failure | Cite |
|---|---|---|---|---|---|
| Dial plan article | g1gtsdb is the restriction page the October 7 note points at. | Country list without it over-claims Cisco Calling Plan. | Toll-free badge and IBTF license. | Ordering toll-free on a trial. The page says trial customers cannot provision toll-free. | [cite:2] |
| PSTN provider | Premises-based PSTN or Cloud Connected PSTN: check the provider. | The what’s-new list does not replace that check. | g1gtsdb bullet. | Assuming every country on the October 7 list is orderable on Cisco PSTN. | [cite:2] |
| Workforce management | Adherence connector and October 29. | RTA breaks if groupings are old when granular states enable. | Re-group. Enabling states is optional until the date. | Waiting until the morning of the cutover. | [cite:3] |
| Quality | AutoCSAT can appear in existing skill reports for trend analysis. | That is not a retention period. | Supervisor view of the value. | Inventing a QM archive length. | [cite:3] |
| Analytics | The 13-month window is named only as the Analyzer and Search API window in the export sentence. | Do not add a second API limit. | Bulk export for full administrators and Contact Center service administrators. | Treating 36 months as the interactive Analyzer range. | [cite:3] |
| CRM and digital | WhatsApp and Facebook Messenger assets can be assigned to Connect, Contact Center, or Contact Center Enterprise. | CRM screen-pop behavior is not this paragraph. | Assign To. Flow Builder remains the default for existing routing. | TODO-verify a CRM action from this asset screen. | [cite:3] |
| AI | Personalized AI Routing and AutoCSAT are separate headings. | Can help is not a measured delta. | The admin guide sections the page names. | Quoting a percentage the page does not print. | [cite:3] |
| Identity | Export uses full administrator or Contact Center service administrator, plus machine-token retrieval. | Download links require authentication and authorization. | The export paragraph. | Leaving a download link unauthenticated. The page says that is not how it works. | [cite:3] |
Integration map
| From | To | Mechanism | What moves | Cite |
|---|---|---|---|---|
| October 7 list | g1gtsdb | Restriction | Calling Plan limits and BCIBTFTN. | [cite:2] |
| Organization contacts | Inbound PSTN | Caller name | Only when the call has no name. | [cite:1] |
| Virtual line | Cisco-managed third-party phone | Configure lines | Not ATA or DECT handset. | [cite:1] |
| Voicemail deposit | Voice portal | Block | Star no longer opens the portal during recording. | [cite:1] |
| AutoCSAT | Queue criteria | Dynamic skill | System value. | [cite:3] |
| CX Data Lake | Export API | Up to 36 months | When extended retention is enabled. | [cite:3] |
| WhatsApp or Messenger asset | Assign To | Three owners | Flow Builder still default for existing routing. | [cite:3] |
| W70 base | Firmware 146.87.254.37 | Maintenance window | Then reboot or Thursday resync. | [cite:6] |
Cross-platform bridges
| Webex behavior | Legacy habit | Peer orientation | Cite |
|---|---|---|---|
| Webex Calling toll-free list | A carrier’s own coverage is the premises-PSTN check. | Another cloud PBX’s toll-free list is TODO-verify. | [cite:2] |
| Flow Builder default | Contact Center Enterprise can be an Assign To owner. That does not by itself move existing routing. | A third-party bot platform is TODO-verify. | [cite:3] |
| Granular states | The agent page names Voice, Chat, Email, and Social. | A peer desktop’s state model is TODO-verify. | [cite:4] |
Future-integration hooks
- Canon plan: the next radar pass re-reads these what’s-new headers. Items below the dates quoted here were not copied.
- Webex AI Agent engine names on the same admin page were not the slice’s focus and are not restated.
- Anything older than the dated headings above, if taught as current, is re-check.
Ecosystem troubleshooting
| Symptom | Likely sister-system cause | Check | Fix | Cite |
|---|---|---|---|---|
| A toll-free number will not land on a user | g1gtsdb forbids that assignment, and the same ban covers a workspace and a virtual line. | The restriction bullets. | Use it on a service such as an auto attendant, which the page allows, or as a location main number. | [cite:2] |
| Non-geographic number rejected on Cisco Calling Plan | The page says they are not supported with Cisco Calling Plans. | That bullet. | Check premises or Cloud Connected PSTN with the provider. | [cite:2] |
| RTA empty after granular states | Groupings were not rebuilt. | nv7abhz impact paragraph. | Move to the new connector and re-group. | [cite:3] |
| Virtual line missing on a DECT handset | September 24 excludes DECT handsets and ATAs. | That paragraph. | Use an eligible Cisco-managed third-party phone. | [cite:1] |
05 · Flow
Read the restriction with the announcement
| Step | From | To | Mechanism | Notes | Cite |
|---|---|---|---|---|---|
| 1 | What’s new | Date | Read the header | October 13 for Calling. | [cite:1] |
| 2 | Country list | g1gtsdb | Restrictions | Then the license. | [cite:2] |
| 3 | September items | Calling admin | Four features | Auto Answer through voicemail. | [cite:1] |
| 4 | Admin CC page | AutoCSAT | System skill | Header October 8. | [cite:3] |
| 5 | Same page | Export | 36 and 13 | Do not add another API limit. | [cite:3] |
| 6 | Assets | Assign To | Three choices | Flow Builder remains the default. | [cite:3] |
| 7 | Agent page | Media types | Four names | Admin control until October 29. | [cite:4] |
| 8 | Devices page | W70 | Firmware and window | Reboot or Thursday resync. | [cite:6] |
06 · Config
Where the page tells you to look
- Open the Calling what’s-new page and stop at the dated headings you intend to teach. [cite:1]
- For any October 7 country, open g1gtsdb and read the Cisco Calling Plan bullets and BCIBTFTN before an order. [cite:2]
- For AutoCSAT or the export, use the administrator contact-center page and keep the 36-month sentence intact. [cite:3]
- For agent state, use the agent page’s media list and the October 29 admin-control sentence. [cite:4]
- For Yealink W70 bases, use announcement 2026-10-07: firmware 146.87.254.37, maintenance 2026-10-21 at 10:00 PM in the listed zones, then reboot or the Thursday resync. [cite:6]
07 · Limits
Numbers these articles state
| Item | Value | Source | Verified? |
|---|---|---|---|
| Calling what’s-new header | October 13, 2026 | [cite:1] | Quoted |
| Toll-free article header | October 07, 2026 | [cite:2] | Quoted |
| Cisco Calling Plan toll-free locations | U.S. and Canada | [cite:2] | Quoted |
| IBTF license | BCIBTFTN | [cite:2] | Quoted |
| Admin CC header | October 08, 2026 | [cite:3] | Quoted |
| Historical export | Up to 36 months | [cite:3] | Quoted |
| Named Analyzer and Search API window | 13 months, when extended retention is enabled for the longer export | [cite:3] | Quoted as one sentence |
| Agent page header | October 06, 2026 | [cite:4] | Quoted |
| Granular-state cutover | October 29, 2026 | [cite:3] | Quoted |
| W70 maintenance | 2026-10-21, 10:00 PM per listed zone | [cite:6] | Quoted |
08 · Troubleshooting
Failures
| Symptom | Likely cause | Evidence | Fix | Cite |
|---|---|---|---|---|
| User line will not take the new toll-free number | Assignment to a user, workspace, or virtual line is blocked for toll-free and restricted non-geographic numbers. | g1gtsdb. | Assign it to a service or use it as a location main number, as that page allows. | [cite:2] |
| Trial cannot order toll-free | The page says provisioning is not allowed for trial customers. | Enable toll-free section. | A paid IBTF license is the path the page describes. | [cite:2] |
| Port date slips after FOC | You cannot postpone a toll-free port more than 10 business days after FOC, and changes after FOC are not guaranteed. | Porting considerations. | Ask before FOC. | [cite:2] |
| Caller name still a number | September 28 applies when the PSTN call does not include a name and the organization contacts can identify it. | That heading. | Do not expect a name the contact list does not have. | [cite:1] |
| Star still expected during deposit | September 23 blocks the voice portal while the message is recorded. | That heading. | The organization-level setting is what administrators manage. | [cite:1] |
| AutoCSAT value typed by hand | The page says no manual creation or value assignment. | AutoCSAT heading. | Add it as queue criteria only. | [cite:3] |
| 36 months used as the Analyzer screen range | The sentence contrasts the export with the 13-month Analyzer and Search API window. | Export heading. | Keep the contrast. | [cite:3] |
| New WhatsApp asset ignores Flow Builder | Existing routing still uses Flow Builder by default. | Asset heading. | Do not assume Assign To rewrites current flows. | [cite:3] |
| States enabled and RTA stops | Groupings were not reconfigured on the new connector. | WFM section. | Re-group. The feature is optional until October 29. | [cite:3] |
| W70 still on the old clock behavior | The fix is firmware 146.87.254.37 after the maintenance window. | Device announcement. | Reboot or wait for Thursday morning local resync. | [cite:6] |
09 · Self-question ladder
Twelve rungs
L0Which page restricts Cisco Calling Plan toll-free?
g1gtsdb. [cite:2]
L1Name two October 2026 Calling items.
DECT logging on October 13. The country list on October 7. [cite:1]
L1Who can receive a virtual line on September 24?
Eligible Cisco-managed third-party phones. Not ATAs or DECT handsets. [cite:1]
L2What did star do before September 23?
It could open the voice portal during deposit and lock the mailbox. [cite:1]
L2Toll-free on Cisco Calling Plan, which locations?
U.S. and Canada. [cite:2]
L2License name?
BCIBTFTN. [cite:2]
L3AutoCSAT value source?
The system. Not a hand-entered agent value. [cite:3]
L3Export length?
Up to 36 months, beyond the 13-month window, when extended retention is enabled. [cite:3]
L3Default routing for existing WhatsApp flows?
Webex Connect Flow Builder. [cite:3]
L4Agent media types on the October 6 page?
Voice, Chat, Email, and Social. [cite:4]
L4When is granular state optional?
Until October 29, 2026. [cite:4]
L5W70 version and the user action?
146.87.254.37. Reboot after the maintenance date or wait for Thursday morning local resync. [cite:6]
10 · Lab
Paper lab
11 · Quiz
Twelve questions
October 13 Calling item:
Answer
DECT Standard or Debug logging. [cite:1]
Non-geographic numbers and Cisco Calling Plans:
Answer
Not supported. [cite:2]
Toll-free assignment:
Answer
Not to a user, workspace, or virtual line. [cite:2]
IBTF license:
Answer
BCIBTFTN. [cite:2]
September 29:
Answer
Auto Answer for users, workspaces, and virtual lines. [cite:1]
September 24 exclusion:
Answer
ATAs and DECT handsets. [cite:1]
AutoCSAT:
Answer
System-controlled dynamic skill. [cite:3]
Personalized AI Routing verb:
Answer
Can help. Not a printed percentage. [cite:3]
Export:
Answer
Up to 36 months when extended retention is enabled. [cite:3]
Existing digital routing:
Answer
Webex Connect Flow Builder by default. [cite:3]
Agent media types:
Answer
Voice, Chat, Email, and Social. [cite:4]
W70 firmware:
Answer
146.87.254.37, time-issue fix. [cite:6]
12 · Audio
Slots for Studio
Transcript slot
Studio fills this. The prompt is the spoken outline, not a second article.
Transcript slot
Studio fills this. The prompt is the spoken outline, not a second article.
Transcript slot
Studio fills this. The prompt is the spoken outline, not a second article.
13 · Interview
Oral answers
30 seconds. The Calling page header is October 13, 2026. Teach a dated heading, then the restriction page if one exists. [cite:1]
2 minutes, numbers. Twelve countries were added on October 7. Cisco Calling Plans do not support non-geographic numbers. Toll-free on those plans is U.S. and Canada locations only, needs BCIBTFTN, and cannot be assigned to a user, workspace, or virtual line. [cite:1] [cite:2]
30 seconds, September. Auto Answer, caller name from contacts, virtual lines on managed third-party phones except ATA and DECT, and a blocked voice portal during deposit. [cite:1]
2 minutes, contact center. AutoCSAT is system controlled. Personalized AI Routing can help. The export is up to 36 months beyond the 13-month Analyzer and Search API window when extended retention is enabled. WhatsApp and Messenger use Assign To, and existing routing stays on Flow Builder by default. Granular states are admin-controlled until October 29, 2026. [cite:3] [cite:4]
What you will not say. You will not quote a firmware path or a CSAT percentage the pages do not print. The W70 note is version 146.87.254.37 and the October 21 window. [cite:6]
14 · Citations
Ledger
Retrieved 2026-10-14. Mirrors cites/T8-R08.md.
- What’s new in Webex Calling — help.webex — article 278bz2 — help.webex.com article 278bz2 — page header October 13, 2026 — retrieved 2026-10-14. October 13 DECT logging. October 7 country list. September 29, 28, 24, and 23 items.
- Toll-free and non-geographical numbers — help.webex — article g1gtsdb — help.webex.com article g1gtsdb — page header October 07, 2026 — retrieved 2026-10-14. Cisco Calling Plan limits. BCIBTFTN. Assignment ban. Trial exclusion. Ten-business-day FOC note.
- What’s new for administrators in Webex Contact Center — help.webex — article nv7abhz — help.webex.com article nv7abhz — page header October 08, 2026 — retrieved 2026-10-14. AutoCSAT. Personalized AI Routing. 36-month export. WhatsApp and Facebook Messenger. In-app messaging. WFM October 29.
- What’s new for agents — help.webex — article n3v7ldh — help.webex.com article n3v7ldh — page header October 06, 2026 — retrieved 2026-10-14. Voice, Chat, Email, and Social. Admin control until October 29, 2026.
- What’s new for supervisors — help.webex — article o6f77s — help.webex.com article o6f77s — retrieved 2026-10-14. The same October 29 adherence note.
- Announcements for the Webex Calling Devices — help.webex — article 2oxxgm — help.webex.com article 2oxxgm — page header October 09, 2026 — retrieved 2026-10-14. Yealink W70 Base firmware 146.87.254.37. Announcement 2026-10-07. Maintenance 2026-10-21 10:00 PM in the listed zones.
15 · Re-engineer later
Open
- Items on those pages below the headings quoted here were not copied.
- TODO-verify: CRM behavior of the new asset screen. Peer toll-free and desktop-state comparisons.
- re-check: none of the quoted headings are older than twelve months. upg0eu is not this room.
- Next review: 278bz2, g1gtsdb, nv7abhz, n3v7ldh, 2oxxgm.
Sources and go deeper
Checked links were opened this month. A confirm row has no address because that page was not opened.
- Wikipedia Webex (Wikipedia) last checked 2026-10
- Vendor doc Webex Help Center last checked 2026-10
- DevDocs Webex developer documentation last checked 2026-10
- DevDocs Webex developer getting started last checked 2026-10
- Community Webex community last checked 2026-10
- SRND Cisco Collaboration design zone last checked 2026-10
- RFC RFC 3261 SIP: Session Initiation Protocol last checked 2026-10
- Port table IANA service name and port number registry last checked 2026-10
- Port table Port reference for Webex Calling last checked 2026-10
- Wikipedia Call centre (Wikipedia) last checked 2026-10
- Wikipedia Interactive voice response (Wikipedia) last checked 2026-10
- Release notes What's new for administrators in Webex Contact Center last checked 2026-10
- RFC RFC 3263 Locating SIP Servers last checked 2026-10
- RFC RFC 3264 An Offer/Answer Model with SDP last checked 2026-10
- Wikipedia Session Initiation Protocol (Wikipedia) last checked 2026-10
- Vendor doc help.webex.com article 278bz2 last checked 2026-10
- Vendor doc help.webex.com article g1gtsdb last checked 2026-10
- Vendor doc help.webex.com article n3v7ldh last checked 2026-10
- Vendor doc help.webex.com article o6f77s last checked 2026-10
- Vendor doc help.webex.com article 2oxxgm last checked 2026-10
sources.json for this page.