Canon78 rooms

Canon / Start

Fundamentals to the marked edges

Start here

Read Control Hub before a dial plan, and the contact-center overview before a queue. The 30/60/90 sequence is a Canon study plan. It is not a Cisco learning path and it does not promise an exam result.

Prerequisites

  • T1-R01 is the first room. Every later track assumes you can find a user, a location, and a service in Control Hub.
  • Calling rooms assume T1-R01. T2-R03 assumes T2-R02, because a dial plan’s routing choice is a trunk or a route group you already know how to name. T2-R06 is TLS, SRTP, Calling end-to-end encryption, recording, and RedSky.
  • Contact-center rooms assume T3-R01. T3-R03 is the queue article. T3-R04 is the desktop. T3-R07 is Analyzer. T8-R01 is Flow Designer before T8-R03’s APIs. T8-R05 is AI Assistant and the AI agents the articles describe.
  • T6-R04 assumes T3-R01 and T4-R01. The calling migration is T6-R02 and stays a different project. T6-R01 is Canon planning for a 2,000-seat scenario. That seat count is the scenario, not a Cisco scale number.
  • T5-R02 assumes you can tell Dedicated Instance from multi-tenant Calling. Read T2-R02 first.

Fundamentals, then the hard edges

  1. 01FundamentalsControl Hub, then where troubleshooting history lives.
  2. 02CallingPSTN, dial plan, security, then SIP.
  3. 03Contact centerOverview, queues, desktop, Analyzer, flows.
  4. 04EnterpriseWhich product you are migrating, and what stays marked.
  5. 05Peering and APIsDedicated Instance links, then Connect and webhooks.
  6. 06CheckReveal five glossary definitions, then read the certification map.Glossary checkCertification map

Official pages that resolved on 2026-10-16 are listed on Resources. The table under this rail is the same study order.

StageRooms that existWhat you can defend after
FundamentalsT1-R01, T1-R06Where an admin looks, how long troubleshooting history lasts, what a client log is.
CallingT2-R02, T2-R03, T2-R06, T7-R01PSTN choice, pattern language, trunk type, SRTP cipher, Calling encryption, recording, and RedSky.
Cloud contact centerT3-R01, T3-R03, T3-R04, T3-R07, T8-R01, T8-R05Entry point, queue pattern, desktop sign-in, Analyzer clocks, and the AI features the articles name.
Enterprise and migrationT4-R01, T6-R02, T6-R04, T6-R01Which product you are migrating, which noun swaps stay marked, and a Canon planning cutover that is not a Cisco runbook.
Peering and APIsT5-R02, T8-R03Two DI links, the Melbourne ASN cell, Connect versus Flow Designer, and the Webhooks guide ceiling.
Workforce, agents, and bridgesT9, T10, T11Basic WFM and QM versus the AI quality add-on, Virtual Agent V2 outcomes, and which opened Cisco pages move Unified CM or UCCX.

Cisco certifications, names checked 2026-10-14

CCNP Collaboration is a core exam plus one concentration. Each passing exam also earns a specialist certification. Exam study is optional beside this Canon. Domain weights are not printed here. Topic phrases map to rooms on the cert tracker. As of 2026-10-14 the CLHCT page title says “Implementing Cisco Collaboration Hybrid and Cloud Technologies” and the overview body says “Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLHCT).”

ExamCurrent nameWhat Cisco prints
350-801 CLCORImplementing and Operating Cisco Collaboration Core Technologies120 minutes, $US400, English, no prerequisites, valid 3 years, pass/fail, results in about 48 hours. Specialist: Collaboration Core. Also the core for CCNP and CCIE Collaboration.
300-815 CLACCImplementing Cisco Advanced Call Control On-PremisesThe current concentration. 90 minutes, $US300. Specialist: Collaboration Call Control & Mobility Implementation. CLACCM retired February 2, 2026.
300-820 CLHCTImplementing Cisco Collaboration Hybrid and Cloud TechnologiesThe current concentration. 90 minutes, $US300. Specialist: Collaboration Cloud & Edge Implementation. CLCEI retired February 2, 2026. Cisco’s CLCEI training page says the course remains for skills and 40 CE credits and prepares you for CLHCT.
300-830 CLCCEImplementing Cisco Collaboration Cloud Customer ExperienceAn additional current concentration on the same CCNP page: Webex Contact Center, telephony and call routing, tenant configuration and reporting, digital channels, advanced features, and AI. 90 minutes, $US300. Specialist: Collaboration Cloud Customer Experience.

30 / 60 / 90 days

Canon planning. Weekends are yours. The point is the order, not a calendar Cisco published.

WindowOpen theseDone when
30 daysT1-R01, T1-R06, T2-R02, T2-R03, T2-R06. The dial-plan and CSS labs.You can separate a Webex dial-plan wildcard from CUCM closest-match, name the three PSTN choices, and say that recording disables Calling end-to-end encryption.
60 daysT7-R01, T5-R02, T6-R02, T3-R01, T3-R03, T3-R04, T3-R07.You can refuse a queue pattern the article does not offer, sign an agent out only from Idle, leave the Melbourne ASN cell as printed, and keep Analyzer’s 5-second default apart from the desktop widget’s 60 seconds.
90 daysT4-R01, T6-R04, T6-R01, T8-R01, T8-R03, T8-R05. Then interviews and drills.You can name the three published contact-center moves, keep the ICM rows marked, and quote the Webhooks guide ceiling (30,000 personal webhooks per user, org-wide limit of 1) without calling it a WxCC Tasks quota. T6-R01 stays Canon planning.

Flashcards and the practice quiz are for the gaps between rooms. The Erlang panel on the labs page stays a study model. A=6 and N=8 still give a probability of waiting near 0.357 and a wait near 32.1 seconds, and that figure is not Webex Contact Center estimated wait.

Sources and go deeper

Checked links were opened this month. A confirm row has no address because that page was not opened.