Canon / Certs
Names as of 2026-10-14
Cert tracker
CCNP Collaboration is the core exam plus one concentration. The topic phrases below are the official blurbs retrieved 2026-10-14. This page does not invent domain weights or percentages. Links go to Canon rooms that practice the phrase, not to a promise that the room covers the blueprint.
How to use this page
Read the room the topic points at. If the room still has a TODO-verify, you do not recite that cell as a fact. The 30/60/90 plan on Start here is a Canon study order, not Cisco’s training path.
350-801 CLCOR
Implementing and Operating Cisco Collaboration Core Technologies. 120 minutes, $US400, English. Passing it earns Cisco Certified Specialist - Collaboration Core and can meet the core requirement for CCNP Collaboration and CCIE Collaboration. Topics on the exam overview: infrastructure and design, protocols, endpoints, Cisco IOS XE gateway and media resources, call control, QoS, and collaboration applications.
| Official topic phrase | Canon rooms |
|---|---|
| Infrastructure and design | T1-R01 Control Hub, T5-R02 Dedicated Instance |
| Protocols, IOS XE gateway, media | T7-R01 SIP, T2-R02 Local Gateway |
| Call control | T6-R02 CUCM to Calling, T2-R03 dial plans |
| Collaboration applications | T2-R06 security and recording |
QoS markings that the port reference prints (audio EF, video AF41, signaling CS0 or CS3) live in T2-R02’s port cite. This tracker does not add a QoS percentage.
300-815 CLACC
Implementing Cisco Advanced Call Control On-Premises. 90 minutes, $US300. Specialist: Collaboration Call Control & Mobility Implementation. CLACCM retired February 2, 2026. Topics on the exam overview: signaling and media protocols, CME/SRST, Cisco Unified Border Element, call control and dial planning, UCM call control, and mobility.
CLACC exam page · Retired exams
| Official topic phrase | Canon rooms |
|---|---|
| Signaling and media protocols | T7-R01 |
| Cisco Unified Border Element | T2-R02, T7-R01 |
| Call control and dial planning | T2-R03, T6-R02 |
| UCM call control | T6-R02 |
CME/SRST and mobility do not have a draft room yet. Do not borrow a Webex Calling feature as if it were CME.
300-820 CLHCT
90 minutes, $US300. Specialist: Collaboration Cloud & Edge Implementation. CLCEI retired February 2, 2026. Retrieved 2026-10-14, the exam page’s overview sentence is “Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLHCT).” The same page’s title line is “Implementing Cisco Collaboration Hybrid and Cloud Technologies.” Quote the sentence you are looking at. Topics in the overview: collaboration cloud technologies, suite and device configuration, cloud management, suite and devices management and administration, security, and APIs and programmability.
| Official topic phrase | Canon rooms |
|---|---|
| Collaboration cloud technologies | T5-R02, T2-R03 |
| Suite and device configuration | T1-R01, T2-R02 |
| Security | T2-R06 |
| APIs and programmability | T8-R03 |
300-830 CLCCE
Implementing Cisco Collaboration Cloud Customer Experience. 90 minutes, $US300. Specialist: Collaboration Cloud Customer Experience. Topics on the exam overview: Webex Contact Center, telephony and call routing, tenant configuration and reporting, digital channels, advanced features, and AI.
| Official topic phrase | Canon rooms |
|---|---|
| Webex Contact Center | T3-R01, T4-R01 |
| Telephony and call routing | T3-R03, T8-R01 |
| Tenant configuration | T3-R04 |
| Reporting | T3-R07 Analyzer |
| Digital channels | T8-R03 Connect, T8-R05 six-channel list |
| Advanced features and AI | T8-R05 |
| Migration judgment, not an exam domain weight | T6-R04, T6-R01 Canon planning |
What this page will not do
- It will not assign a percent to SBC, dial plan, or AI.
- It will not treat T6-R01 as a Cisco cutover guide. That room is Canon planning.
- It will not list 300-810 CLICA or 300-835 CLAUTO. Those names were not re-fetched for this page.
Sources and go deeper
Checked links were opened this month. A confirm row has no address because that page was not opened.
- Wikipedia Workforce management (Wikipedia) last checked 2026-10
- Wikipedia Call centre (Wikipedia) last checked 2026-10
- Vendor doc Basic WFM and QM on Webex WFO (nmzg380) last checked 2026-10
- Vendor doc Webex WFO feature-specific SKUs (py6u9h) last checked 2026-10
- Vendor doc Enable AI Quality Management (6m6r3fb) last checked 2026-10
- Vendor doc Get started with AI Quality Management (nvtdfxk) last checked 2026-10
- Vendor doc Analyzer reports for AI Quality Management (n4jc67x) last checked 2026-10
- Vendor doc Sentiment analysis in AI Quality Management (voh2oeb) last checked 2026-10
- Vendor doc Coaching insights (i8lp6i) last checked 2026-10
- Vendor doc Cisco AI Assistant (nvvv1zb) last checked 2026-10
- Vendor doc Use AI agents for customer interactions (s0qro1) last checked 2026-10
- Vendor doc AI Agent Studio administration guide (ncs9r37) last checked 2026-10
- Vendor doc Configure Virtual Agent-Voice (n6gaghu) last checked 2026-10
- Vendor doc Unified CM to Webex Calling introduction (nbedetf) last checked 2026-10
- Vendor doc Dedicated Instance contact center integration (nmhk7ve) last checked 2026-10
- Vendor doc Migrate Unified CCX to Webex Contact Center (0hd75db) last checked 2026-10
- Vendor doc Webex CCE tenant data migration tool (n2puc5z) last checked 2026-10
- Vendor doc Webex Contact Center architecture (utqcm7) last checked 2026-10
- Vendor doc Get started with Local Gateway (t9xctu) last checked 2026-10
- DevDocs Bring your own virtual agent last checked 2026-10
- Sibling lab UC Lab last checked 2026-10
- Sibling lab AI Lab last checked 2026-10
- Sibling lab Amazon Connect Lab last checked 2026-10
- Sibling lab Microsoft Voice Lab last checked 2026-10
- Sibling lab Five9 Lab last checked 2026-10
- Sibling lab Genesys Cloud Lab last checked 2026-10
- Sibling lab NICE CXone Lab last checked 2026-10
- Sibling lab SIP Universe last checked 2026-10
- Brand CypherMonkey Labs on GitHub last checked 2026-10
- Confirm Wikipedia title Cisco Unified Communications Manager (the request returned 404) confirm
- Confirm wfohelp.com pages named by article nmzg380 confirm
- Confirm Collaboration ordering guides page named by article nmzg380 confirm
- Confirm Supported languages and voices article named by article s0qro1 confirm
- Confirm Webex WFO user-guide PDF for New WFM confirm