00 · Header

Basic workforce management on Webex WFO

T9-R02. Article nmzg380 lists what Basic WFM includes. Article py6u9h then says the Basic WFM and QM SKU does not include the Real-time Adherence connector. Both sentences stay. [cite:3] [cite:4]

01 · TL;DR

Five lines, then why it matters

• Basic WFM forecasts voice, digital, and back-office demand. [cite:3]
• Agents use MyTime on web and mobile, and they can bid for shifts under pre-defined rules. [cite:3]
• Supervisors get scheduling and editing, intraday dashboards, and real-time adherence in the basic feature list. [cite:3]
• py6u9h says the Basic WFM and QM SKU does not include the Real-time Adherence connector or the Historical Data Connector. Those are separate add-ons. [cite:4]
• The SKU article’s scope line is Webex Contact Center Enterprise, Contact Center Enterprise, and Contact Center Express. [cite:4]

02 · Map

Feature list versus connector SKU

nmzg380’s Basic WFM column includes real-time agent adherence management. py6u9h’s Basic WFM and QM row says that SKU does not include the Real-time Adherence connector. Read both before you tell someone adherence is included. [cite:3] [cite:4]

03 · Core

What the opened pages say

nmzg380’s Basic WFM list includes forecasting across voice, digital, and back-office channels, the MyTime web and mobile apps, shift bidding, multi-skill scheduling, long-term staff budgeting, a drag-and-drop scheduling application, intraday management, real-time adherence management, a mobile app for schedules and shift trades and time-off requests, standard built-in reporting, gamification, schedule-change notifications, and meetings and offline activities. [cite:3]

Table 2 on that page says existing workforce management is all of Basic WFM plus notification advanced, vacation planner, overtime manager, open integrations (API), Grant Chat Bot, self-scheduling, insights payroll integrations, and one historical and one realtime connector. [cite:3]

py6u9h’s table is scoped to Webex Contact Center Enterprise, Contact Center Enterprise, and Contact Center Express. The Basic WFM and QM row names A-FLEX-WFO-NFMB, A-FLEX-WFO-NQMB, A-FLEX-WFO-CR, and A-FLEX-WFO-NWFA, and it says this SKU does not include the Real-time Adherence connector and Historical Data Connector, which must be purchased separately. [cite:4]

04 · Ecosystem

Ecosystem and sister technologies

MyTime

Web and mobile apps where agents view, manage, and request schedule changes. [cite:3]

Shift bidding

Agents bid for preferred shifts based on pre-defined rules and fairness settings. [cite:3]

Intraday management

Dashboards to monitor the day and adapt staffing. [cite:3]

Real-time adherence

The basic feature list tracks activity against scheduled tasks. The SKU row says the connector is a separate add-on. [cite:3] [cite:4]

A-FLEX-WFO-NFMB

Named on the Basic WFM and QM SKU row in py6u9h. [cite:4]

Sister-technology matrix

Integration edges

05 · Flow

Order of operations

1. Read the Basic WFM bullets on nmzg380 before you promise a feature.
2. Check Table 2 before you call vacation planner or the API a basic feature. They are on the existing-WFM side.
3. Read the py6u9h scope sentence before you paste a SKU onto multi-tenant Webex Contact Center.
4. If adherence is the question, quote both the feature bullet and the connector sentence.

06 · Config

Clicks the articles print

• nmzg380 says you place an order with the relevant SKUs and provide provisioning information. [cite:3]
• The ordering-guide page it names was not opened. It is a confirm row.

07 · Limits

Limits the articles state

08 · Trouble

Trouble

09 · Self-question

Oral ladder

10 · Lab

Read it back

• Copy Table 2’s two columns onto paper. Circle anything you were about to call basic that sits only on the right.
• Write the adherence feature bullet and the connector sentence on the same card.

11 · Quiz

Quiz

12 · Audio

Read-along uses the page

13 · Interview

Oral-ready

30 seconds. Basic WFM on nmzg380 is forecasting, scheduling, bidding, intraday, and the agent apps. [cite:3] The basic SKU still excludes the adherence connector and the historical connector. [cite:4]

2 minutes. I keep the feature list and the SKU row apart. Multi-skill scheduling and long-term budgeting are on the basic list. Vacation planner, overtime manager, and the API are on the existing-WFM side of Table 2. [cite:3] The SKU article’s scope is Enterprise, CCE, and CCX. I do not silently extend it. [cite:4]

14 · Citations

Ledger

Opened 2026-10. Mirrors cites/T9-R02.md.

1. Basic WFM and QM Offerings on Webex WFO, help.webex article nmzg380, header August 13, 2025. Basic WFM and Basic QM. Forecasting across voice, digital, and back-office. MyTime, shift bidding, multi-skill scheduling, intraday, real-time adherence, and the QM table that compares Basic QM with existing QM.
2. Webex WFO: Feature Specific SKUs, help.webex article py6u9h, header June 09, 2026. The article says it covers minimum required SKUs for Webex Contact Center Enterprise, Contact Center Enterprise, and Contact Center Express. Basic WFM and QM row: A-FLEX-WFO-NFMB, A-FLEX-WFO-NQMB, A-FLEX-WFO-CR, A-FLEX-WFO-NWFA, and the sentence that this SKU does not include the Real-time Adherence connector and Historical Data Connector.

15 · Re-engineer later

Open

• Multi-tenant Webex Contact Center applicability of these SKUs is not in the py6u9h opening sentence.