Track
Lex V2
Self-service only works if the intent you branch on is the intent Lex actually returned.
3 rooms. Open one, then use its quiz.
Get customer input is the Lex block
There is no separate 'Lex block' to hunt for. Get customer input is where the bot is selected.
Slots become attributes or they vanish
The agent cannot see a slot you did not copy.
Fallback is a route, not a failure
Callers who say something unexpected are still customers.
Sources and go deeper
- Flow block definitions in the flow designer in Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- Add an Amazon Lex bot to Connect Customer - Amazon Connect Customer AWS docs. last checked 2026-10
- What is Amazon Lex V2? - Amazon Lex AWS docs. last checked 2026-10
- Use the flow designer in Connect Customer to create flows - Amazon Connect Customer AWS docs. last checked 2026-10
- Amazon Lex - Wikipedia Wikipedia. last checked 2026-10
- Interactive voice response - Wikipedia Wikipedia. last checked 2026-10
sources.json (lex-get-input) sources.json (lex-slots) sources.json (lex-fallback)