Outbound
List penetration and vertical dialing
Lists, profiles, penetration versus vertical, resets, and the guardrails around time and detection.
Outbound lists ยท practice ยท 12 min full read
List penetration is the default. The dialer tries the first phone on every record, then the next phone on a later pass. Vertical dialing stays with one contact and moves across that contact's numbers before it moves on.
- Walk both list modes on paper
- Respect a final disposition
The community article's wording is easy to twist: it says the physical direction of list penetration is vertical, while the industry phrase vertical dialing means walking numbers across a record. Use the article's definitions, not the compass words. A final disposition stops every number on the record in either mode.
Same list, different next number.
Walk six calls
Write the first six dials for penetration and for vertical on three records.
- Penetration: three number1 dials
- Vertical: one record's numbers
- Mark a final code and stop
The two lists of six are not the same.
- Default list mode? List penetration.
- Vertical in one sentence? Finish one record's numbers, then move on.
- Compass words? Use the definitions, not 'vertical' as a direction.
- Final disposition? Stops the whole record.
- List dialing modes. community. last checked 2026-10.
- Vertical list dialing chapter. vendor. last checked 2026-10.
- confirm. The documentation portal has a vertical-dialing chapter. This lesson follows the community article's definitions because that page returned readable text. Confirm the portal chapter in your own admin guide. last checked 2026-10.
Glossary. Web Connector: Opens a URL. Not the same object as a Plus adapter. APIs and SDKs
Sister technologies. Cisco, Avaya, or Asterisk gateway. Gateway-to-gateway over internet, VPN, or Direct Connect. Not a UCCX importer. Technical requirements PDF
Config. Write the first six dials for penetration and for vertical on three records.
Troubleshooting. The list is in vertical mode and the first number on each hot record is a final no-contact that was mis-coded as final. Use a retryable code when other numbers should still be tried.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.