Outbound lists

Outbound and autodial campaigns dial lists of contact records. The list has an order. The campaign has a run state and a dialing mode. Uploading a CSV does neither of those.

Campaign profiles filter and sort lists, control agent pop-ups, and manage disposition counts. They also override defaults such as the ANI. One campaign, one profile. Workflow rule

List penetration is the default. The dialer tries the first phone on every record, then the next phone on a later pass. Vertical dialing stays with one contact and moves across tha

Reset list position sends the dialer back to the top. Reset Disposition clears selected outcomes so those rows can dial again. Both act on lists currently loaded. The disposition t

The campaign admin tree includes time zone dialing options, and the default-settings topic says call analysis and voice detection level ship with vendor defaults. Changing defaults

Call analysis and voice detection level are defaulted campaign fields. Product pages also list answering-machine detection and automatic voicemail as agent-efficiency tools. None o

The outbound product page lists local caller ID as a business-efficiency tool, and campaign profiles are the documented place to override the default ANI. Showing a local number is