Outbound
Time zone and call analysis are guarded defaults
Lists, profiles, penetration versus vertical, resets, and the guardrails around time and detection.
Outbound lists ยท advanced ยท 12 min full read
The campaign admin tree includes time zone dialing options, and the default-settings topic says call analysis and voice detection level ship with vendor defaults. Changing defaults can raise a compliance warning. The same topic says US domains watch abandon rate for 30 rolling days and UK domains for 24 hours, and that a Five9 representative sets which kind of domain you have.
- Name the 30-day and 24-hour windows
- Refuse to invent the legal dialing hours
This lab will not invent the legal calling window or the numeric abandon default. Both move, and both are jurisdiction-specific. Open the current page and the current rule before you widen either one.
The warning exists because the defaults are the vendor's compliance posture.
Read, don't copy
Open the default-settings section in your own guide and write down the warning text you see.
- Find Max Abandoned Call Percentage
- Do not change it in production
- Note US or UK
You left the live value alone.
- US abandon window? Rolling 30 days.
- UK window? 24 hours.
- Who sets US vs UK? A Five9 representative, per the topic.
- Numeric default in this lab? Not stated. Read the domain.
- Default campaign settings. vendor. last checked 2026-10.
- confirm. The exact hour-by-hour time zone matrix is in the campaign guide and was not copied here. Local telemarketing law is not Five9's default screen. last checked 2026-10.
Glossary. G.711: The default codec in the technical requirements, described as uncompressed. Technical requirements PDF
Sister technologies. GenAI Studio. Prompts and knowledge. Agent Assist summaries are the initial consumer the page names. GenAI Studio
Config. Open the default-settings section in your own guide and write down the warning text you see.
Troubleshooting. An admin turned time zone controls off to 'finish the list'. Restore the option and confirm the domain's rule set.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.