Outbound
Profiles filter the list the agent sees
Lists, profiles, penetration versus vertical, resets, and the guardrails around time and detection.
Outbound lists ยท practice ยท 12 min full read
Campaign profiles filter and sort lists, control agent pop-ups, and manage disposition counts. They also override defaults such as the ANI. One campaign, one profile. Workflow rules can swap the profile.
- Filter with a profile
- Keep dialing mode on the campaign
A filter on the profile changes which rows are eligible. It does not change list penetration versus vertical. That choice is the list dialing mode on the campaign.
Both touch the list. They do different jobs.
Two mornings
Write a profile that would dial only one segment.
- Name the filter
- Assign it in Advanced mode
- Leave the dialing mode on the campaign
The mode and the filter are on different objects.
- Filter vs vertical? Different.
- Profiles at once? One.
- ANI override? On the profile.
- Pop-ups? A profile can control them.
- Campaign profiles. vendor. last checked 2026-10.
- List dialing modes. community. last checked 2026-10.
- ITU-T E.164, international public telecommunication numbering. standard. last checked 2026-10.
Glossary. CRM SDK: The path for a CRM that is not a named Plus adapter. APIs and SDKs
Sister technologies. Five9 ITSP. One of three SIP stories. The others are your ITSP to Five9 SBCs, or a gateway. Technical requirements PDF
Config. Write a profile that would dial only one segment.
Troubleshooting. A workflow was supposed to swap profiles. Add the workflow or assign the afternoon profile in Advanced mode.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.