TCPA manual touch is a typed number

Dialer modes and pacing · advanced · 12 min full read

TCPA manual touch exists only on domains enabled for it. The community article says those domains are generally for telemarketing to cell phones without express consent, and that no other dialing mode is available. Contacts are shown and not dialed. The agent must type the external number. Paste and drag-and-drop are not allowed. The Dial button enables when the typed number matches.

• Enforce typed external dials
• Include callbacks in the rule

Preview time still exists. If it expires, the agent goes Not Ready and nothing auto-dials. Dial Immediately and Dial Number are removed. The rule also covers click-to-dial, previews, and queue or voicemail callbacks. Internal speed dial and a third-party transfer do not make you retype. There is a permission to skip records.

From the TCPA manual-touch article.

Type it

On the pacing bench, type 8005550142. Try to paste.

1. Paste is blocked
2. Dial stays disabled until the digits match
3. You can say why

Dial armed only after typing.

• Where does the mode exist? Domains enabled for it, with no other mode.
• Paste? Blocked.
• Dial enables when? The typed number matches.
• Timeout? Not Ready, no auto-dial.

Glossary. MyE911: Org-admin history: time, user, number, location, recording, SIP invite. MyE911 call history

Sister technologies. CRM SDK. Bring-your-own CRM when no named adapter exists. APIs and SDKs

Config. On the pacing bench, type 8005550142. Try to paste.

Troubleshooting. The agent pasted the number from the CRM screen. Type the number.

Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.

Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.