Skills
Skill voicemail is its own mailbox
Queues, the awkward tab name, pools, levels, Default, and the scoreboard.
Skills routing ยท practice ยท 12 min full read
The skill topic covers routing voicemail to the group, greetings, messages, and audio files. That mailbox is not the campaign Play prompt and not an agent's personal phone mailbox unless you have built it that way.
- Give skill voicemail its own greeting
- Give callbacks their own disposition
Queue callback, on Skill Transfer, is yet another path, with its own disposition advice: the article says the default disposition is Abandon and tells you to create callback-specific codes.
Three endings.
Three endings
Label live, voicemail, and callback with the object and the disposition.
- Live skill
- Skill greeting
- Callback code that is not Abandon
Abandon is not the callback code.
- Greeting object? Skill audio.
- Default callback code? Abandon. Replace it.
- Why a specific code? So the promise is visible.
- Cell mailbox? Not this object.
- Skill groups. vendor. last checked 2026-10.
- Skill Transfer functions. community. last checked 2026-10.
Glossary. Power: A configured number of calls per agent, with an abandon throttle. Dialer product page
Sister technologies. Certified Caller. STIR/SHAKEN attestation for FCC and CRTC. Separate from profile ANI. Certified Caller
Config. Label live, voicemail, and callback with the object and the disposition.
Troubleshooting. Queue callback is on and the disposition was left at the default. Add a callback-specific code.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.