IVA
A task key is not a vibe
Studio regions, task keys, handoffs, and prompts that are production changes.
IVA and GenAI ยท practice ยท 12 min full read
IVA Transfer is a module. It needs a task to transfer to. The digital integration article, dated in the community as 26 March 2026, says you copy a ChatBot task key into the VCC IVA transfer side after the Studio task exists.
- Follow the digital key steps
- Keep voice steps in their own note
Voice and digital write-ups are separate. Use the article that matches the channel. A key with no Build permission, in that digital article, is not enough: the key is created with Build selected.
Key, then task, then VCC.
Checklist
Order the four digital steps.
- API key
- Build permission
- ChatBot task
- Paste into VCC
The order matches the article.
- Digital key permission? Build.
- Task type in that article? ChatBot.
- Where does the key go? The VCC side.
- Same as voice? Do not assume.
- Studio digital IVA with VCC. community. last checked 2026-10.
- IVR modules. vendor. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
- confirm. Voice IVA Transfer property names are not copied key-for-key from the digital article. last checked 2026-10.
Glossary. TLS 1.2: The required TLS version. TLS 1.1 is not supported. Technical requirements PDF
Sister technologies. Salesforce IVR module. A script module, including SFDC Einstein. Different from the desktop adapter. IVR modules
Config. Order the four digital steps.
Troubleshooting. The key exists and Build was never selected. Grant Build and retest.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.