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CRM

Salesforce versions move

Plus adapters, version lists that age, the SDK, and Salesforce inside the IVR.

Learn it in 5 minutes

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CRM integrations ยท practice ยท 12 min full read

The technical requirements fetched for this lab say the Salesforce managed package is 2.46, SAML 2.0 is supported, and Lightning CTI is supported on Sales Cloud and Service Cloud for Professional, Enterprise, Unlimited, and Performance. Lightning Experience is supported for the Plus adapter.

2.46 is a line in a PDF, not a law. The next PDF can move it. Write 'as of the PDF we read' on any design that copies the number. Internet Explorer is ended except IE 11 for the Oracle Service Cloud adapter only, which is a different CRM.

Visual

SVGPNGHTMLMDPDF
Check the packageReadThe current technicalrequirements are opened.PDFVersionThe package number iscopied with a date.PDFInstalledThe org's installedpackage is compared.OrgCTILightning CTI is themode in the note.OrgEditionThe edition is one ofthe supported names, orOrgStopIE is not the Salesforcebrowser story.Admin

Re-read before you freeze a standard.

Worked example

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Date the number

Write the package version with the phrase 'as of'.

  1. Open the current PDF
  2. Write the number and the date
  3. Compare to the org

The sentence includes a date.

Quiz

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This lab treats package 2.46 as
SAML version named for that adapter is
Lightning CTI is
Editions named include
IE 11 remains for

Sources and go deeper

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  • Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
  • Web adapter requirements. vendor. last checked 2026-10.
  • confirm. Managed package 2.46 and the edition list came from the technical requirements read in October 2026. They will move. last checked 2026-10.

Ecosystem

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Glossary. GenAI Studio: Knowledge and prompts for Five9 AI apps. This lab does not name a default model. GenAI Studio

Sister technologies. Five9 ITSP. One of three SIP stories. The others are your ITSP to Five9 SBCs, or a gateway. Technical requirements PDF

Config. Write the package version with the phrase 'as of'.

Troubleshooting. The PDF ended IE except for Oracle Service Cloud. Pick a supported browser.

Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.

Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.

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