Migration
There is no import button
A teaching bridge: skills, modules, modes, data, the gateway, and a go/no-go that can stop.
From UCCX and UCCE ยท foundation ยท 12 min full read
This track is a teaching bridge. Five9's public pages name Cisco as a SIP gateway type. They do not publish a wizard that reads a UCCX script or a UCCE dial plan and emits a domain.
- Call this track a teaching bridge
- Start from the Five9 planning order
The planning order still applies on the Five9 side: skills, users, lists, dispositions, profiles, then campaigns. A cutover that starts by 'moving the script' skips the objects the script will name.
Keep the bridge in its own column.
Say what the project is
Write one sentence that refuses an importer and names the planning order.
- No wizard
- Six layers
- Gateway versus script
The sentence would survive a documentation review.
- Official importer? None cited here.
- Cisco in the PDF? A gateway type.
- Build order? Skills through profiles, then campaigns.
- Blended? Not a fourth campaign type.
- Planning your implementation. vendor. last checked 2026-10.
- SIP trunk options chapter. vendor. last checked 2026-10.
- Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
- RFC 3261, SIP: Session Initiation Protocol. rfc. last checked 2026-10.
- confirm. Five9 publishes Cisco as a SIP gateway type. This lab did not find an official UCCX or UCCE migration wizard. Mappings below are instructional. last checked 2026-10.
Glossary. Progressive: The outbound page describes one customer call per available agent. The dialer page also says adaptive pace. Quote the page you mean. Outbound product page
Sister technologies. Salesforce Plus adapter. Named in the technical requirements, with Lightning CTI. Package 2.46 is a dated PDF figure. Technical requirements PDF
Config. Write one sentence that refuses an importer and names the planning order.
Troubleshooting. There is no cited importer, and the domain has no skills yet. Follow the planning order.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.