Migration
Cutover morning is a checklist, not a mood
A teaching bridge: skills, modules, modes, data, the gateway, and a go/no-go that can stop.
From UCCX and UCCE ยท practice ยท 12 min full read
The morning the numbers move, the domain should already contain skills, a script, a running inbound campaign, loaded lists, dispositions, DNC, an assigned profile, and a desktop the agent has signed into. E911 addresses have to be dispatchable for the place the agent actually is. A stale office address is not a courtesy.
- Run one DNIS, one dial, one pop, one location
- Stop the repoint when any line fails
Keep a backout that does not depend on a disabled Five9 domain's DIDs surviving past their retention window. Test one DNIS, one outbound record, one pop, and one 911 procedure in the lab domain before the carrier repoints the range.
Each line is a go or a stop.
Write the go/no-go
Seven lines, each with a name who will check it.
- Voice
- Data
- Screen
- E911
A failed line is a stop.
- Busy DNIS? Campaign not running.
- E911 address? Where the agent is.
- Test one path first? Yes.
- Why test the pop? It is a separate channel.
- Planning your implementation. vendor. last checked 2026-10.
- Inbound campaigns. vendor. last checked 2026-10.
- E911 data sheet. vendor. last checked 2026-10.
- Data retention. vendor. last checked 2026-10.
- Technical requirements PDF. vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
- ITU-T E.164, international public telecommunication numbering. standard. last checked 2026-10.
- Enhanced 9-1-1. wikipedia. last checked 2026-10.
- confirm. This checklist is a teaching bridge for cutover discipline. It is not an official Five9 UCCE runbook. last checked 2026-10.
Glossary. Skill Transfer: Sends the call toward one or more skills. No skill selected means the Default queue in the community write-up. Skill Transfer functions
Sister technologies. Verint. Named on the WEM page as a partnership. Not a synonym for native WEM. Workforce engagement management
Config. Seven lines, each with a name who will check it.
Troubleshooting. Agents are at home and the location was never updated. Fix locations before you call this done.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.