TCPA manual touch is a physical control

Safety and compliance · practice · 12 min full read

On domains where TCPA manual touch is enabled, other dialing modes are not available. Agents type the external number. Paste and drag are blocked. Dial enables only when the typed number matches. If preview times out, the agent goes Not Ready and nothing auto-dials.

• Type external numbers in manual touch
• Treat a grey Dial button as the control working

The community article says this covers click-to-dial, previews, queue callbacks, and voicemail callbacks. Internal speed dial and a third-party transfer do not make you retype. The permission User Can Skip Contact Records in TCPA Manual Touch is how skipping is allowed. The pacing lab includes this drill so your hands learn the rule.

Typing is the control.

Do the drill

In the pacing lab, type the sample number. Do not paste.

1. Select TCPA
2. Type
3. Watch Dial

Dial stayed disabled until the digits matched.

• Paste? Blocked.
• When does Dial enable? When the typed number matches.
• Timeout? Not Ready, no auto dial.
• Skip permission? User Can Skip Contact Records in TCPA Manual Touch.

Glossary. Web Connector: Opens a URL. Not the same object as a Plus adapter. APIs and SDKs

Sister technologies. Certified Caller. STIR/SHAKEN attestation for FCC and CRTC. Separate from profile ANI. Certified Caller

Config. In the pacing lab, type the sample number. Do not paste.

Troubleshooting. Paste is the block, not a bug in the skill. Type it. Do not turn the mode off to dodge it.

Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.

Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.