Safety and compliance

The E911 data sheet says agents dial 911 directly, with no prefix, and that the service sends a dispatchable location. It names the United States and its territories, Kari's Law, a

A dispatchable location is the place responders can find a person. A headquarters address while the agent is at home is the failure the EULA describes. Remote and hybrid floors hav

The EULA treats recordings as customer data. It says calls can be recorded while the caller is on hold and after a transfer. It puts notice and consent on the customer, who has to

The public retention page splits the clocks. VCC audio is the sooner of 30 days, a successful SFTP or FTP offload, or the contract. E911 recordings are 30 days. Agent data is 60 da

Certified Caller is Five9's published STIR/SHAKEN program, tied to FCC and CRTC expectations. A campaign profile that overrides ANI changes what you present. It does not, by itself

Default campaign settings call out a warning if you change Max Abandoned Call Percentage. Other fields on that page include Max Queue Time, Show Out of Numbers Alert, Monitor Aband

On domains where TCPA manual touch is enabled, other dialing modes are not available. Agents type the external number. Paste and drag are blocked. Dial enables only when the typed