Safety
Recording is the customer's duty too
E911, recording, retention clocks, attestation, abandon windows, and TCPA typing.
Safety and compliance ยท practice ยท 12 min full read
The EULA treats recordings as customer data. It says calls can be recorded while the caller is on hold and after a transfer. It puts notice and consent on the customer, who has to follow the laws that apply to their calls.
- Play the notice counsel wrote
- Assume hold and transfer can be recorded
This lab will not invent a script that 'covers every state.' Play the notice your counsel wrote. Put it in the IVR before the surprise, and do not assume hold music erases the recorder.
The platform records. You own the duty.
Place the notice
Say where Play sits relative to the rest of a fictional inbound script.
- Counsel's words
- Before the surprise
- Hold is still in scope
You did not write legal advice of your own.
- Who owns notice? The customer.
- Hold recorded? The EULA says it can be.
- Transfer? Can still be recorded.
- Universal script? No.
- End user license agreement. vendor. last checked 2026-10.
- Data retention. vendor. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
Glossary. Reporting role: Required, with a reporting permission, before standard reports appear. Generating standard reports
Sister technologies. Cisco, Avaya, or Asterisk gateway. Gateway-to-gateway over internet, VPN, or Direct Connect. Not a UCCX importer. Technical requirements PDF
Config. Say where Play sits relative to the rest of a fictional inbound script.
Troubleshooting. The EULA disagrees. Fix the script and the coaching.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.