Safety
Retention is several clocks
E911, recording, retention clocks, attestation, abandon windows, and TCPA typing.
Safety and compliance ยท practice ยท 12 min full read
The public retention page splits the clocks. VCC audio is the sooner of 30 days, a successful SFTP or FTP offload, or the contract. E911 recordings are 30 days. Agent data is 60 days. Campaign state is 120 days. A disabled domain is 120 days after closure. DIDs and toll-free numbers are 90 days after closure.
- Quote the clock for the object
- Offload audio you must keep
Quote the line that matches the object. 'We keep everything 30 days' is already wrong.
Pick the row before you promise a date.
Match four objects
Write the clock next to audio, E911 recording, agent data, and a DID.
- Four clocks
- Which one offload changes
You did not use one number for all four.
- E911 recordings? 30 days.
- Agent data? 60 days.
- DIDs? 90 days after closure.
- Audio? Sooner of 30 days, offload, or contract.
- Data retention. vendor. last checked 2026-10.
- Enhanced 9-1-1. wikipedia. last checked 2026-10.
Glossary. Call log: A report with filters. A July 2026 community article describes about 60 days unless retention is extended. Call log filters
Sister technologies. Studio digital IVA. A ChatBot task key from the matching regional Studio portal into VCC. Studio digital IVA with VCC
Config. Write the clock next to audio, E911 recording, agent data, and a DID.
Troubleshooting. That number is campaign state, not audio. Take a copy and cite the audio line.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.