Safety
Attestation is not an ANI field
E911, recording, retention clocks, attestation, abandon windows, and TCPA typing.
Safety and compliance ยท advanced ยท 12 min full read
Certified Caller is Five9's published STIR/SHAKEN program, tied to FCC and CRTC expectations. A campaign profile that overrides ANI changes what you present. It does not, by itself, mean the call is attested.
- Keep ANI and attestation in separate sentences
- Cite Certified Caller before you say signed
Say 'we set local ANI' or 'we are in Certified Caller.' If you cannot point at the Certified Caller page for the second sentence, do not say it.
A profile is not an attestation product.
Split the slide
One box for ANI, one box for attestation, one box for what you have not bought.
- Profile
- Certified Caller
- The gap
The gap box is allowed to say 'not in scope'.
- Certified Caller? STIR/SHAKEN program.
- Profile ANI equals attestation? No.
- Regulators named? FCC and CRTC.
- Can you say the profile signs calls? No.
- Certified Caller. vendor. last checked 2026-10.
- Default campaign settings. vendor. last checked 2026-10.
- RFC 8224, Authenticated Identity Management in SIP. rfc. last checked 2026-10.
- ITU-T E.164, international public telecommunication numbering. standard. last checked 2026-10.
Glossary. Web2Campaign: One of the API names on the APIs and SDKs page. APIs and SDKs
Sister technologies. GenAI Studio. Prompts and knowledge. Agent Assist summaries are the initial consumer the page names. GenAI Studio
Config. One box for ANI, one box for attestation, one box for what you have not bought.
Troubleshooting. Nobody enrolled the attestation program. Correct the claim.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.