Blended operations and autodial

The outbound product page says outbound works with inbound digital channels and that blended behavior lets agents move between inbound and outbound as inbound rises and falls. It d

Autodial is the third campaign type. The planning topic groups it with inbound when it tells you to record prompts and build IVR scripts. It still uses lists, like outbound. Think

The campaign admin tree includes a topic for campaign priority and ratio settings. This lab has not quoted that topic's fields, so it will not invent the numbers. What is safe to s

Agents are not always available. TCPA manual touch forces Not Ready when preview time runs out, and it does not dial. A blend that assumes every login is a dialer resource will ove

A disposition is what the dialer remembers. A final code stops the record. A retryable code brings it back after the redial rules. Wrap time, in the simulator, is the gap before th

The outbound page says the dialer works with inbound digital engagement, and Agent Desktop Plus is the screen where voice, digital, and context are meant to meet. A blend that is o

A defensible blend is a paragraph: which campaigns run, which skills overlap, which mode each outbound book uses, who may be stolen, what Not Ready does to the count, and which aba