Blended
Autodial is the IVR's outbound
How agents move between inbound, autodial, and outbound without lying to the dialer.
Blended operations and autodial ยท practice ยท 12 min full read
Autodial is the third campaign type. The planning topic groups it with inbound when it tells you to record prompts and build IVR scripts. It still uses lists, like outbound. Think of it as the dialer reaching a person and then handing them a script, not an agent, unless the script transfers.
- Choose autodial for scripted outbound
- Use the inbound-style skill tab
Skill assignment for autodial uses the same oddly named tab as inbound: Outbound Skills. An autodial campaign that is not running will not place those calls.
List, then script, then maybe a skill.
Reminder or conversation
Label three call types as autodial or preview.
- Appointment reminder
- Collections with a note to read
- Outage notification
The collections call is preview.
- Planning extras? Prompts and IVR.
- Needs a list? Yes.
- Skill tab? Outbound Skills.
- Read-first alternative? Outbound preview.
- Planning your implementation. vendor. last checked 2026-10.
- Skill groups. vendor. last checked 2026-10.
- Inbound campaigns. vendor. last checked 2026-10.
- Interactive voice response. wikipedia. last checked 2026-10.
Glossary. Agent Desktop Plus: The single agent screen. Same underlying technology as the prebuilt CRM adapters, per the desktop page. Agent Desktop
Sister technologies. Five9 ITSP. One of three SIP stories. The others are your ITSP to Five9 SBCs, or a gateway. Technical requirements PDF
Config. Label three call types as autodial or preview.
Troubleshooting. The skill was added on the Skills tab used by agent outbound campaigns. Use Outbound Skills.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.