Blended
Priority and ratio are campaign settings
How agents move between inbound, autodial, and outbound without lying to the dialer.
Blended operations and autodial ยท advanced ยท 12 min full read
The campaign admin tree includes a topic for campaign priority and ratio settings. This lab has not quoted that topic's fields, so it will not invent the numbers. What is safe to say is that inbound priority, Skill Transfer priority, and any campaign ratio are different screens until you have read them.
- Leave undocumented ratio fields unread-by-you
- Write a steal rule anyway
A blend fails when every campaign is 'the important one.' Write the order down: which campaign may steal an agent, and which may not.
Priority without a sentence is a guess.
Write three lines
Who may steal, who is dedicated, which mode the shared pod uses.
- Shared pod is progressive
- Predictive pod is dedicated
- Inbound may interrupt only the shared pod
A stranger could staff from the note.
- Numeric ratio in this lesson? None.
- Steal rule? Write who may take the agent.
- Predictive on a shared pod? Exposed.
- Service level? A measure, not the dialer.
- Inbound campaigns. vendor. last checked 2026-10.
- Skill groups. vendor. last checked 2026-10.
- confirm. The numeric behavior of campaign priority and ratio settings is in a guide topic this lab did not quote. Do not copy a ratio from the simulator into that dialog. last checked 2026-10.
Glossary. Retention: Separate clocks for audio, E911 recordings, agent data, campaign state, domains, and DIDs. Data retention
Sister technologies. Cisco, Avaya, or Asterisk gateway. Gateway-to-gateway over internet, VPN, or Direct Connect. Not a UCCX importer. Technical requirements PDF
Config. Who may steal, who is dedicated, which mode the shared pod uses.
Troubleshooting. Inbound, autodial, and outbound all claim the same agents. Write a real order.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.