Blended
Not Ready is a real state
How agents move between inbound, autodial, and outbound without lying to the dialer.
Blended operations and autodial ยท practice ยท 12 min full read
Agents are not always available. TCPA manual touch forces Not Ready when preview time runs out, and it does not dial. A blend that assumes every login is a dialer resource will over-predict.
- Subtract Not Ready before you pace
- Use agent reports
Reason codes and Not Ready are how you explain the gap. They are not a carrier outage. Reports in the agent category are where you see the pattern before you add lines.
The dialer must not count these people.
Count the floor
From a sample of 20 logins, subtract Not Ready before you pick a mode.
- Count Ready
- Count Not Ready
- Pick the mode from Ready
The mode uses the Ready number.
- TCPA timeout? Not Ready, no dial.
- Count them as free? No.
- Which report category? Agent reports.
- Adding lines? Makes abandon worse.
- TCPA manual touch. community. last checked 2026-10.
- Generating standard reports. community. last checked 2026-10.
- Telephone Consumer Protection Act of 1991. wikipedia. last checked 2026-10.
Glossary. RFC 3261: The SIP specification. It does not choose your dial plan. RFC 3261
Sister technologies. Studio digital IVA. A ChatBot task key from the matching regional Studio portal into VCC. Studio digital IVA with VCC
Config. From a sample of 20 logins, subtract Not Ready before you pick a mode.
Troubleshooting. Half the logins are in a meeting. Use the Ready count.
Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.
Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.