02 · Licensing
Domestic, international, and pay-as-you-go are different purchases. The country list is part of the product.
Calling Plans make Microsoft the carrier. You pick a flavor that matches how the user dials, and you can only buy it where Microsoft sells it. Pay-as-you-go is also the funding pattern, with communications credits, for some voice-app outbound calls.
A user in a country without Calling Plans needs Operator Connect, Teams Phone Mobile, or Direct Routing. Assigning a SKU that cannot be used is not a routing problem. It is a catalog problem.
Domestic, international, and pay-as-you-go are different Calling Plans. Check the country list before you assign one.
Calling Plans are Microsoft as the carrier, sold only in some countries, in three usual flavors.
If it fails: A SKU is assigned in a country where that plan is not offered.
A colleague reports: A user in an unsupported country is given a Calling Plan SKU that cannot be used. Where do you start?
A user in an unsupported country is given a Calling Plan SKU that cannot be used. Buy the plan only where Microsoft sells it, and assign it to the user. Source: https://learn.microsoft.com/en-us/microsoftteams/calling-plans-for-office-365 accessed 2026-10-14.
Which description of Audio Conferencing is accurate?
The license that provides dial-in numbers for meetings. It is not Teams Phone. Without it, outbound conference calls can route through Direct Routing. Source: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan accessed 2026-10-14.
A colleague reports: Conference dial-out hits the SBC and the carrier bill surprises finance. Where do you start?
Conference dial-out hits the SBC and the carrier bill surprises finance. Assign it to people who must publish a dial-in number. Source: https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan accessed 2026-10-14.
Around the call: compliance recording, workforce management, emergency location, analytics, CRM screen pop, and an agent with a human escape. Each one has its own failure.
A SKU is assigned in a country where that plan is not offered.
Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.
The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.
Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.
A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.
Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.
Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.
Copilot Studio, Azure Communication Services, and Graph are later tracks in this lab. Treat any uncited limit as confirm before relying.
Opened 2026-10. A row marked confirm did not open. Wikipedia is background. The Teams blog row is the community index.
