02 · Licensing

Teams Premium is not PSTN

Premium is a meeting add-on. Treating it as the phone license produces a design that cannot dial.

Room HTMLAll downloads

Learn it in 5 minutes

Teams Premium adds meeting and related features. It does not replace Teams Phone, a Calling Plan, Audio Conferencing, or a resource-account license. If a proposal removes Calling Plans because Premium was purchased, the proposal is wrong.

Say that out loud in the interview. Then go back to the connectivity option the users actually need.

Teams Premium is not a PSTN license. Keep Teams Phone and the connectivity option.

Room HTML

Visual

SIP over TLS toward the carrierTeamsProxySBC-ASBC-BINVITEINVITEINVITE100183200ACK
Signaling for Teams Premium is not PSTN. Teams keeps the dialog. A 488 is codecs, not a greeting.
What Premium does not includeTeams Phone · Still requiredCalling Plan · Still separateAudio Conferencing · Still separate
Each bar is a license Premium does not replace. Counts in this drawing are teaching order, not customers.

SVGPNGHTML

Worked example

Teams Premium does not include a phone system or a carrier.

  1. Need PSTN or meetings
  2. Premium Meetings only
  3. Phone Separate
  4. Carrier Separate again

If it fails: Calling Plans are removed from an order because Premium was added.

Checklist HTML

Quiz

Which description of Teams Premium is accurate?

A colleague reports: A design removes Calling Plans because Premium was purchased. Where do you start?

Which description of Teams Phone Resource Account license is accurate?

Flashcards

Ecosystem

Glossary

  • Teams Phone The license capability that lets a user use Teams as a phone system. It is not, by itself, a PSTN carrier. Config: Assign Teams Phone, then add a connectivity option. Fault: Outbound PSTN fails because only Teams, not Teams Phone, is assigned.
  • Calling Plan A Microsoft-operated PSTN option. Domestic, international, and pay-as-you-go are the usual flavors. It is an extra license on top of Teams Phone. Config: Buy the plan only where Microsoft sells it, and assign it to the user. Fault: A user in an unsupported country is given a Calling Plan SKU that cannot be used.
  • Audio Conferencing The license that provides dial-in numbers for meetings. It is not Teams Phone. Config: Assign it to people who must publish a dial-in number. Fault: Conference dial-out hits the SBC and the carrier bill surprises finance.
  • Teams Premium An add-on for advanced meetings and related features. It does not replace Teams Phone or a Calling Plan. Config: Buy it only for the meeting features you actually need. Fault: A design removes Calling Plans because Premium was purchased.

Sister technologies

Around the call: compliance recording, workforce management, emergency location, analytics, CRM screen pop, and an agent with a human escape. Each one has its own failure.

Config and troubleshooting

Calling Plans are removed from an order because Premium was added.

Cross-platform bridges

CUCM

Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.

The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.

Webex

Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.

A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.

UCCE

Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.

Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.

Future hooks

Copilot Studio, Azure Communication Services, and Graph are later tracks in this lab. Treat any uncited limit as confirm before relying.

BridgesEcosystem

Sources and go deeper

Opened 2026-10. A row marked confirm did not open. Wikipedia is background. The Teams blog row is the community index.

  • Teams add-on licensing — Microsoft Learn — last checked 2026-10.
  • Teams Phone licensing — Microsoft Learn — last checked 2026-10.
  • Microsoft 365 — Wikipedia — last checked 2026-10. Wikipedia fallback for background. Confirm the vendor page before you change a tenant
  • Microsoft Teams blog index — Community — last checked 2026-10. Community index for the Microsoft Teams blog. This is the index, not a claim that a post discusses this room

sources.json