02 · Licensing
Devices and shared numbers have their own license sentences. Copying a user bundle onto a hallway phone wastes money and still may not work.
A common-area phone on Direct Routing does not need a Calling Plan. Teams Rooms use the current room SKU, not a borrowed user license. Shared Calling lets people place outbound calls through a resource account’s number, and it has its own funding rules.
Read the current page for the pattern you are about to promise. Room names change. Shared Calling is not a slogan for ‘nobody gets a number and everything still works.’
License rooms and common-area phones on purpose. Direct Routing common-area phones do not need a Calling Plan.
A Direct Routing common-area phone does not need a Calling Plan. A room has its own SKU.
If it fails: Every corridor phone was given a user Calling Plan on a Direct Routing design.
Which description of Communications credits is accurate?
A balance used when a call is not covered by a Calling Plan minute. Voice apps use it for some outbound cases. An empty balance looks like a routing failure. Source: https://learn.microsoft.com/en-us/microsoftteams/aa-cq-reference-prerequisites-licensing accessed 2026-10-14.
A colleague reports: The queue worked in the pilot week and stopped when the credit ran out. Where do you start?
The queue worked in the pilot week and stopped when the credit ran out. Fund the balance and assign it where the prerequisite article requires it. Source: https://learn.microsoft.com/en-us/microsoftteams/aa-cq-reference-prerequisites-licensing accessed 2026-10-14.
Which description of Shared Calling is accurate?
A pattern where users place outbound PSTN calls through a resource account’s number instead of each having a number. It is not a free substitute for every Calling Plan scenario. The shared number has its own license rules. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-phone-licensing accessed 2026-10-14.
Around the call: compliance recording, workforce management, emergency location, analytics, CRM screen pop, and an agent with a human escape. Each one has its own failure.
Every corridor phone was given a user Calling Plan on a Direct Routing design.
Cisco CUBE is one of the SBC families named in this lab’s certification lesson. A certified release can be the Direct Routing SBC between Unified CM and Teams.
The tenant still needs a verified domain on the SBC FQDN, and the user still needs Teams Phone. The studio translator does not open a live AXL session. Confirm the current certified release before you build.
Teams Phone and Webex Calling are separate clouds. This lab does not describe a feature that registers a Webex Calling user into a Teams tenant.
A number move is usually a carrier port, a certified SBC, or a meetings interop product. Confirm before relying.
Unified CCE stays the ACD until you migrate it. Microsoft’s contact-center articles name Connect, Extend, and Unify. They do not name a UCCE connector in the notes this lab cites.
Voice into Teams is still Direct Routing or Operator Connect. The routing script stays on the contact-center product you bought. Confirm the vendor’s current model. Source: https://learn.microsoft.com/en-us/microsoftteams/teams-contact-center.
Copilot Studio, Azure Communication Services, and Graph are later tracks in this lab. Treat any uncited limit as confirm before relying.
Opened 2026-10. A row marked confirm did not open. Wikipedia is background. The Teams blog row is the community index.
